A VSS backup application causes the Information Store service to crash repeatedly on an Exchange 2007 Service Pack 1-based server

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Article ID: 955429 - View products that this article applies to.
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You install Microsoft Exchange Server 2007 Service Pack 1 (SP1) on a server. When you back up the Volume Shadow Copy Service (VSS) by using third-party applications, such as EMC Networker 5.0, the Information Store service (store.exe) process crashes repeatedly. Additionally, the following Event IDs are logged:

Event ID : 4999
Raw Event ID : 4999
Record Nr. : 2127
Category : General
Source : MSExchange Common
Type : Error
Message :
Watson report about to be sent to dw20.exe for process id: 1768, with parameters: E12N, c-rtl-AMD64, 08.01.0278.002, store.exe, EXWRITER.DLL, 468fa, c0000005, aa12, 08.01.0278.002

Event ID : 1000
Raw Event ID : 1000
Record Nr. : 2128
Category : Application Crashing Events
Source : Application Error
Type : Error
Message : Faulting application store.exe, version, faulting module exwriter.dll, version, fault address 0x00000000000468fa.


Download and install Update Rollup 5 for Exchange 2007 Service Pack 1.

For more information about Update Rollup 5 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Description of Update Rollup 5 for Exchange Server 2007 Service Pack 1
For more information about how to obtain the latest Exchange service pack or update rollup, see the following Exchange Help topic:
How to Obtain the Latest Service Pack or Update Rollup for Exchange 2007

More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

For more information about VSS backup and restore, visit the following Microsoft Web site:


Article ID: 955429 - Last Review: June 21, 2014 - Revision: 2.0
Applies to
  • Microsoft Exchange Server 2007 Service Pack 1, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
atdownload kbfix kbhotfixrollup KB955429

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