Windows Explorer crashes when you try to use a shortcut to open a file that is located in a WebDAV folder

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Article ID: 957322 - View products that this article applies to.
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SYMPTOMS

You have a computer that has the 2007 Microsoft Office system or the update in Microsoft Knowledge Base article 907306 installed. You create a shortcut (.lnk) to a file that is located in a Web Distributed Authoring and Versioning (WebDAV) folder. When you try to open the file by using the shortcut, Windows Explorer (Explorer.exe) crashes.

Note If the shortcut is located on the desktop, Windows Explorer crashes immediately after you log on to the computer. Therefore, you must use a command prompt to delete the .lnk shortcut.

RESOLUTION

To resolve this issue, install the update that is described in Microsoft Knowledge Base article 956790. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
956790 Description of the 2007 Office system hotfix package (Msdaipp.msp): August 26, 2008

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 957322 - Last Review: February 3, 2009 - Revision: 1.1
APPLIES TO
  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Small Business 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
Keywords: 
kbqfe kbexpertiseinter kbfix kbbug kbsurveynew KB957322

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