You receive multiple "WMI Probe Module Failed Execution" alerts from Windows 2000-based computers after you install System Center Operations Manager 2007 SP1

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Article ID: 958254 - View products that this article applies to.
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SYMPTOMS

After you install System Center Operations Manager 2007 Service Pack 1 (SP1) in a Windows 2000 environment, you start to receive multiple alerts from Windows 2000-based computers. The most frequently received alert in this situation is "WMI Probe Module Failed Execution."

Additionally, the following event is added to the Operations Manager log on Windows 2000-based computers:
Event Type: Warning
Event Source: Health Service Modules
Event Category: None
Event ID: 10401
Date: <date>
Time: <time>
User: N/A
Computer: <computer name>
Description:
Module was unable to connect to namespace '\\.\ROOT\CIMV2' This has happened 1 times since this instance was loaded.

HRESULT: 0x80041015 Details: Transport failure

CAUSE

The WMI Probe Module triggers an alert when the first WMI query attempt fails. On Windows 2000-based computers, the WMI query requires more time to respond.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 SP1 installed. This hotfix must be applied to each computer that meets the following criteria:
  • Hosts a Microsoft Operations Manager 2007 Root Management Server
  • Hosts a Microsoft Operations Manager 2007 Management Server
  • Hosts a Microsoft Operations Manager 2007 Gateway Server

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix supersedes the following hotfix in the following articles:
949875 When you run a task in the System Center Operations Manager 2007 Operations Console on a Russian version of Windows Server 2003, the task outputs are displayed in corrupted text
950853 A memory leak occurs when you monitor Exchange Server 2007 by using the MOM 2007 agent in System Center Operations Manager 2007
951380 Some computer properties for a cluster node may not be collected by the discovery process in System Center Operations Manager 2007 Service Pack 1
954903 The Monitoringhost.exe process may consume all the CPU resources when a large amount of performance data is created by using a managed data source module in System Center Operations Manager 2007

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Operations Manager 2007 Service Pack 1, x86 version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mommodules.dll6.0.6278.501,835,38405-11-200816:43x86
System Center Operations Manager 2007 Service Pack 1, x64 version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mommodules.dll6.0.6278.503,309,43206-11-200809:32x64
System Center Operations Manager 2007 Service Pack 1, IA-64 version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mommodules.dll6.0.6278.505,373,29611-1-200918:48IA-64
To extract the files that are contained in this hotfix, follow these steps:
  1. Copy the SystemCenterOperationsManager2007-SP1-KB958254-X86-X64-IA64-ENU.msi file to either a local folder or a network shared folder.
  2. Run the SystemCenterOperationsManager2007-SP1-KB958254-X86-X64-IA64-ENU.msi file locally on each applicable computer that meets the predefined criteria.

    Note You can run the SystemCenterOperationsManager2007-SP1-KB958254-X86-X64-IA64-ENU.msi file from either Windows Explorer or at a command prompt.

The agent computers are updated automatically. However, you must approve the update in the Pending Management folder. To do this, follow these steps:
  1. On the computer that is running the Operations Console role, click Start, point to All Programs, point to System Center Operations Manager 2007, and then click Operations Console.
  2. Select the Administration view, expand Administration, expand Device Management, and then click Pending Management.
  3. In the Pending Management folder, review and approve the agent computers on which to apply this hotfix.

    Note If you install Operations Manager 2007 Agent on any computer after you apply this hotfix, make sure that you approve the installation in the Pending Management folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 958254 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB958254

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