Charts in a performance report are incorrectly scaled, or a report that contains multiple charts does not display the charts in the correct order in System Center Operations Manager 2007 SP1

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Article ID: 960363 - View products that this article applies to.
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SYMPTOMS

In Microsoft System Center Operations Manager 2007 Service Pack 1 (SP1), you may experience one of the following symptoms:
  • When you view a performance report that contains charts that are exported to the Web archive format, the charts are incorrectly scaled. Specifically, the right side of the charts are truncated.
  • A performance report that contains multiple charts does not display the charts in the order in which they are configured in the report settings.

RESOLUTION

Update Information

This fix is contained within the Microsoft System Center Operations Manager 2007 Service Pack 1 update. To see a list of issues are fixed and how to obtain the cumulative rollup, refer to this article in the Microsoft Knowledge Base:
971541 Description of System Center Operations Manager 2007 Service Pack 1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Operations Manager 2007 SP1 installed. Additionally, this hotfix must be applied to each computer that hosts a Microsoft Operations Manager Management console.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Microsoft.SystemCenter.DataWarehouse.Report.Library.mp6.0.6278.60632,712 19-Jan-200916:52x86
To extract the files that are contained in this hotfix, follow these steps:
  1. Copy the SystemCenterOperationsManager2007-SP1-KB960363-X86-X64-ENU.msi file to either a local folder or an available network shared folder.
  2. Run the SystemCenterOperationsManager2007-SP1-KB960363-X86-X64-ENU.msi file locally on each applicable computer that meets the predefined criteria.
Note The following is the typical installation path:
Program Files\System Center Hotfix Utility
You can run SystemCenterOperationsManager2007-SP1-KB960363-X86-X64-ENU.msi either from Windows Explorer or at a command prompt.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.This problem was first resolved in System Center Operations Manager 2007 R2.

MORE INFORMATION

For a list of issues that are fixed in Microsoft System Center Operations Manager 2007 R2, refer to the following article in the Microsoft Knowledge base:
971410 List of issues that are fixed in System Center Operations Manager 2007 R2

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 960363 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
Keywords: 
kbexpertiseinter kbautohotfix kbsurveynew kbbug kbfix kbqfe KB960363

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