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The logon process stops responding when you try to log on to a Windows XP-based computer by using a cached credentialArticle ID: 960419 - View products that this article applies to. On This PageSYMPTOMSWhen you try to log on to a Windows XP-based computer by using a cached credential, the logon process stops responding. When this issue occurs, you may see a light blue background on the screen, and the CTRL+ALT+DEL keyboard shortcut is inoperable. This problem may last from 10 minutes to an indefinite period of time. This problem occurs if you have a home drive mapped for the computer, but the computer is not on the network where the home drive is located. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 2 (SP2) or a later service pack installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:322389
(http://support.microsoft.com/kb/322389/
)
How to obtain the latest Windows XP service pack
Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows XP with SP2, x86-based versionsCollapse this table
Windows XP with SP3, x86-based versionsCollapse this table
WORKAROUNDTo work around this problem, follow these steps:
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. PropertiesArticle ID: 960419 - Last Review: October 8, 2011 - Revision: 2.0
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