On a Windows Vista-based computer or on a Windows Server 2008-based computer, when you use Windows Explorer to view offline files in Remote Storage, the files are recalled

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Article ID: 961477 - View products that this article applies to.
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SYMPTOMS

In a network environment, you deploy a Remote Storage solution, and then you migrate some files to Remote Storage. On a Windows Vista-based computer or on a Windows Server 2008-based computer, you use Windows Explorer to view the offline files in Remote Storage. When the system tries to generate the thumbnails from the files, the files are recalled. However, you expect the files to be displayed in Windows Explorer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, you must have Windows Vista Service Pack 1 or Windows Server 2008 installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to change the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista file information note
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Vista and for Windows Server 2008" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2233711,584,00023-Dec-200804:25x86
For all supported x64-based versions of Windows Vista and Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2233712,899,84023-Dec-200804:50x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.0.6001.2233719,081,72823-Dec-200804:40IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Remote Storage, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc759307.aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File namePackage_for_kb961477_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,421
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_sc~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,423
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,422
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameX86_1f2b793472064622b98cdf2710735e46_31bf3856ad364e35_6.0.6001.22337_none_056561286931c2ea.manifest
File versionNot Applicable
File size695
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22337_none_6c995db72b2b8d0b.manifest
File versionNot Applicable
File size904,299
Date (UTC)23-Dec-2008
Time (UTC)04:47

Additional files for all supported x64-based versions of Windows Vista and Windows Server 2008

Collapse this tableExpand this table
File nameAmd64_96a925456b3bd61cf0909404002c4259_31bf3856ad364e35_6.0.6001.22337_none_e12d4be90b60042c.manifest
File versionNot Applicable
File size699
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameAmd64_fe294773b94d10f1f8f786ad531804e5_31bf3856ad364e35_6.0.6001.22337_none_a208f17d321044e6.manifest
File versionNot Applicable
File size1,040
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22337_none_c8b7f93ae388fe41.manifest
File versionNot Applicable
File size906,231
Date (UTC)23-Dec-2008
Time (UTC)05:16
File namePackage_for_kb961477_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,437
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22337_none_d30ca38d17e9c03c.manifest
File versionNot Applicable
File size899,202
Date (UTC)23-Dec-2008
Time (UTC)04:38

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameIa64_a2f7000013b37a70ea4744ea8897bde6_31bf3856ad364e35_6.0.6001.22337_none_e54b278327fdf7c3.manifest
File versionNot Applicable
File size697
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameIa64_d8a92ded30fa443a6c7caf10caa52c17_31bf3856ad364e35_6.0.6001.22337_none_245799bc5f69200e.manifest
File versionNot Applicable
File size1,038
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22337_none_6c9b01ad2b299607.manifest
File versionNot Applicable
File size906,144
Date (UTC)23-Dec-2008
Time (UTC)05:01
File namePackage_for_kb961477_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)24-Dec-2008
Time (UTC)08:47
File namePackage_for_kb961477_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)24-Dec-2008
Time (UTC)08:47
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.0.6001.22337_none_d30ca38d17e9c03c.manifest
File versionNot Applicable
File size899,202
Date (UTC)23-Dec-2008
Time (UTC)04:38

Properties

Article ID: 961477 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB961477

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