Expected reports for installed management packs are not visible in the System Center Operations Manager 2007 Operations Console Reporting node

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Article ID: 962967 - View products that this article applies to.
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SYMPTOMS

In an environment where multiple System Center Operations Manager 2007 management groups share the same reporting Data Warehouse, the management pack reports do not deploy and are not visible in the System Center Operations Manager 2007 Console Reporting node.

In the System Center Operations Manager 2007 Operations Console Reporting node, the expected reports for installed management packs are not visible. Additionally, no event that indicates a failure to publish reports to the Data Warehouse is displayed in the Windows Event Viewer.

Note This problem occurs when multiple management groups share the same Data Warehouse and when different versions of the same management pack are installed in each management group.

RESOLUTION

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have System Center Operations Manager 2007 Service Pack 1 installed to apply this hotfix. This hotfix must be applied to each computer that meets the following criteria:
  • Hosts a Microsoft System Center Operations Manager 2007 Data Warehouse database server

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Deployedmanagementpacklist.sp.sqlNot Applicable8,04020-Jan-200904:39Not Applicable


Applying this hotfix requires two separate procedures:
  1. Extract the hotfix files by running the installation file in which they are packaged.
  2. Use Microsoft SQL Server Management Studio to run the commands that are contained in the TSQL file supplied against the System Center Operations Manager 2007 Reporting Data Warehouse database.

Note Before you apply this hotfix, we recommended that you back up the Reporting Data Warehouse database.

Procedure 1: Extract the hotfix files


This procedure can be performed on any computer that has SQL Server Management Studio installed and that can connect to the System Center Operations Manager 2007 Reporting Data Warehouse database.

To extract the management pack files that are contained in this hotfix:
  1. Copy the SystemCenterOperationsManager2007-SP1-KB962967-X86-X64-ENU.MSI file to either a local folder or an available network shared folder.
  2. Run the SystemCenterOperationsManager2007-SP1-KB9592967-X86-X64-ENU.MSI file on each computer. Note the installation path that is requested during installation.

Note The installation path is typically the following:
Program Files\System Center Hotfix Utility

Procedure 2: Use SQL Server Management Studio to execute commands contained within the supplied DeployedManagementPackList.SP.sql file

  1. Logon to the computer that is hosting the SQL Server 2005 tools as a domain administrator, or as a user who has database owner (dbo) rights to the Operations Manager 2007 Reporting Data Warehouse database.
  2. Start the SQL Server Management Studio.
  3. In the Connect to Server dialog box, connect to the Operations Manager 2007 Reporting Data Warehouse database server.
  4. Click New Query on the toolbar.
  5. From the SQL Editor toolbar, use the Available databases option to select the Operations Manager 2007 Reporting Data Warehouse database. For example:
    OperationsManagerDW
  6. Select Open in the File menu, point to File, and then browse for the path noted in Procedure 1 for the file DeployedManagementPackList.SP.sql. Select the file, and then click Open.
  7. When the file has loaded, click Execute in the SQL Editor toolbar.
  8. Check the Messages pane for successful execution of the Transact-SQL commands.
  9. Exit the SQL Server Management Studio.

This hotfix contains the following file which should be loaded into SQL Server Management Studio and executed against the Reporting Data Warehouse database:
DeployedManagementPackList.SP.sql

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 962967 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Operations Manager 2007 Service Pack 1
  • Microsoft System Center Operations Manager 2007 R2
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB962967

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