When you use System Center Configuration Manager 2007 RTM to capture an image of Windows Vista SP2 or of Windows Server 2008 SP2, the image capture process fails during the "Prepare Windows for Capture" stage

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Article ID: 969991 - View products that this article applies to.
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SYMPTOMS

You have a computer that is running Windows Vista Service Pack 2 (SP2) or in Windows Server 2008 Service Pack 2 (SP2). When you try to capture an image, the image capture process of System Center Configuration Manager 2007 RTM fails during the Prepare Windows for Capture stage.

Additionally, the following error message is logged in the Smsts log:
The sysprep is not supported on this OS.

CAUSE

In Windows Vista SP2 and in Windows Server 2008 SP2, the version of the operating system is 6.0.6002. However, the version of the Sysprep.exe file is 6.0.6001.

During the image capture process, System Center Configuration Manager 2007 RTM checks whether the file version of the Sysprep.exe file is equal to or larger than the version of the operating system. If this check is false, the process stops and you receive the error message that is mentioned in Symptoms.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 RTM installed on the computer.

Restart Requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace a previously released hotfix.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mp.msiNot Applicable8,759,80831-Dec-200722:15Not Applicable
Osdcore.dll4.0.5931.153574,31231-Dec-200722:20x86
Sccm2007ac-rtm-kb969991-x86.mspNot Applicable457,21601-Jan-200810:20Not Applicable
Osdcore.dll4.0.5931.1532,626,40831-Dec-200722:20IA-64
Osdcore.dll4.0.5931.1531,165,65631-Dec-200722:20x64
After the hotfix is applied, you have to update all boot images to include the fix inside the boot images. To do this, follow these steps:
  1. Open the Configuration Manager Console window.
  2. Locate the boot images under Computer Management\Operating System Deployment\Boot images.
  3. Right-click every boot image, and then select Update Distribution Points.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

Install KB969991 during a task sequence

For operating system deployments, the KB969991 hotfix must be installed during a ConfigMgr 2007 OSD task sequence in the Setup Windows and ConfigMgr task. Otherwise, the problem will continue to occur while the task sequence is executed. Additionally, the Install Software task cannot be used to install the hotfix. Trying to do this will cause the ConfigMgr 2007 client service to stop, which will cause the task sequence to fail.

To install the KB969991 hotfix during a ConfigMgr 2007 OSD task sequence, use the PATCH= option that is described in the following Microsoft Knowledge Base article:
907423 How to include an update in the initial installation of Systems Management Server 2003 Advanced Client
To install the KB969991 hotfix during a ConfigMgr 2007 OSD task sequence, follow these steps:
  1. Apply the hotfix on the site server.
  2. When the hotfix has been applied on the site server, the ConfigMgr 2007 client installation files will be updated to include the KB969991 hotfix in the directory \i386\hotfix\KB969991\ of the ConfigMgr 2007 client installation files. Because the ConfigMgr 2007 client installation files have been updated, make sure to update the distribution points where the ConfigMgr 2007 client installation package resides.
  3. Right-click the task sequence that you need to change, and then click Edit.
  4. Click Setup windows and ConfigMgr.
  5. In the Installation properties box, type the following:
    PATCH="C:\_SMSTaskSequence\OSD\<Package_ID>\i386\hotfix\KB969991\SCCM2007AC-RTM-KB969991-x86.msp"

    Note
    • The <Package_ID> placeholder is the package ID of the ConfigMgr 2007 client installation package in ConfigMgr 2007.
    • Make sure that you include the quotation marks as part of the path. However, do not include the brackets that are around the placeholder. 
    • Make sure that the package ID of the ConfigMgr 2007 client installation package is used and not the package ID of the KB969991 hotfix package.
    • The _SMSTaskSequence cache folder will reside on the drive that has the most disk space. If the computer has multiple drives or partitions, the _SMSTaskSequence folder may end up on a drive other than drive C. In this scenario, change the path by pointing to the drive that contains the _SMSTaskSequence folder. We do not recommend that you use the variable _SMSTSMDataPath in the path because the drive letter in this path can enumerate differently in Windows PE and in the full Windows operating system.
    • As an alternative to using the local path that points to the ConfigMgr 2007 client installation files that are located in the local Task Sequence cache, you can specify a UNC path that points to the ConfigMgr 2007 client installation files on the original package source or on a distribution point.
    • Verify the name of the .msp file that is located in the \i386\hotfix\KB969991\ directory of the ConfigMgr 2007 client installation files. The name may differ depending on the locale. If the name differs from the name of the .msp file name that is used in the PATCH= command line in this step, adjust the name accordingly.
  6. Click Apply or OK to save the task sequence.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
970093 When you use System Center Configuration Manager 2007 S to capture an image of Windows Vista S or of Windows Server 2008 S, the image capture process fails during the Prepare Windows for Capture stage


For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 969991 - Last Review: October 7, 2011 - Revision: 9.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB969991

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