SCVMM 2008 or SCVMM 2008 R2 P2V conversion fails with Error 2927 (0x8033801A)

Article ID: 970925 - View products that this article applies to.
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Source: Microsoft Support

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Symptom



When performing a Physical-to-Virtual (P2V) conversion to a clustered host with System Center Virtual Machine Manager 2008, it may fail with the following error:

 

Error 2927

A Hardware Management error has occurred trying to contact server %servername.

(Unknown error (0x8033801A))

 

Recommended Action

Check that WinRM is installed and running on %servername.  For more information use the command "winrm helpmsg hresult".

 

 

Note The problem occurs when trying to perform a P2V to a clustered host.  If the P2V is attempted to a non-clustered host, it completes successfully.

Cause



This issue can occur if the clustered storage where the resulting VM from the P2V conversion is placed has an invalid character such as a "\". 

 

Example:  This is commonly seen when clustered storage is named as follows:

 

"Disk E:\" instead of "Disk E".

Resolution



Change the cluster resource name to remove the invalid character.

More Information



To confirm this scenario, collect a trace using Dbgview.  This process is outlined in the following article:

 

 

970066 - How to collect traces in System Center Virtual Machine Manager

http://support.microsoft.com/default.aspx?scid=kb;EN-US;970066

 

 

The exception noted in the trace log will be similar to the following:

00040598    272.28906250       [3344] *** Carmine error was: HostAgentWSManError (2927); HR: 0x8033801A

 

 

To look for this problem, search for the following string in the trace:

"Select * from MSCluster_ResourceToDisk"

 

 

Here is a sample link showing an invalid character:

 

[Select * from MSCluster_ResourceToDisk where GroupComponent='MSCluster_Resource.Name="Disk E:\"']

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Article ID: 970925 - Last Review: August 9, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
Keywords: 
kbrapidpub kbnomt KB970925

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