The print output displays black rectangles instead of images when you print a document that contains some images on a computer that is running Windows XP

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Article ID: 971250 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows XP, you print a document that contains some images. However, in the print output, black rectangles are displayed instead of the images.

This problem occurs when you use certain applications to print documents. For example, assume that you print a PDF document in Adobe Acrobat Reader, and the PDF document contains a full-page bitmap image. Then, you print the document by using the 2 pages per sheet setting. In this scenario, you notice black rectangles in the print output.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have one of the following installed:
  • Windows XP Service Pack 3 (SP3)
  • Windows XP Service Pack 2 (SP2)
For more information about how to obtain this service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP Service Pack 3 (SP3)
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File nameFile versionFile sizeDateTime
Win32k.sys5.1.2600.58471,856,00017-Jul-200913:32
Windows XP Service Pack 2 (SP2)
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File nameFile versionFile sizeDateTime
Win32k.sys5.1.2600.36021,855,87217-Jul-200911:41

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 971250 - Last Review: September 23, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbgraphic kbprint kbfix kbbug kbexpertisebeginner kbsurveynew kbqfe KB971250

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