Stop error message on a computer that is running Windows Vista or Windows Server 2008: "Stop error code “0x0000000A (IRQL_NOT_LESS_OR_EQUAL)" or "Stop error code 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)”

Article translations Article translations
Article ID: 973482 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

On a computer that is running Windows Vista or Windows Server 2008, you may receive one of the following Stop errors:
  • 0x0000000A (<parameter1>, <parameter2>, <parameter3>, <parameter4>) IRQL_NOT_LESS_OR_EQUAL
  • 0x0000007E (0xC0000005, <parameter2>, <parameter3>, <parameter4>) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Note These Stop errors may also be caused by other problems.

These Stop errors occur in the Ancillary Function Driver (AFD) driver (Afd.sys). This problem occurs when Windows Vista or Windows Server 2008 performs network related operations by using the Server Message Block (SMB) protocol.

CAUSE

This problem occurs because the Server service module does not correctly handle the errors that occur when the Server service module tries to bind a socket to an IP address.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following Windows operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 and Windows Vista file information notes
The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6001.2246998,81613-Jul-200909:22x86
For all supported x86-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6002.2217198,81613-Jul-200909:11x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6001.22469141,31213-Jul-200909:43x64
For all supported x64-based versions of Windows Server 2008 SP2 and of Windows Vista SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6002.22171143,36013-Jul-200909:24x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6001.22469286,20813-Jul-200910:40IA-64
For all supported Itanium-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srvnet.sys6.0.6002.22171286,20813-Jul-200909:15IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base: -
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb973482_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,36713-Jul-200917:44Not applicable
Package_for_kb973482_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69313-Jul-200917:44Not applicable
Package_for_kb973482_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71313-Jul-200917:44Not applicable
Package_for_kb973482_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42113-Jul-200917:44Not applicable
Package_for_kb973482_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69013-Jul-200917:44Not applicable
Package_for_kb973482_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,70113-Jul-200917:44Not applicable
Package_for_kb973482_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42513-Jul-200917:44Not applicable
Package_for_kb973482_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69413-Jul-200917:44Not applicable
Package_for_kb973482_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71313-Jul-200917:44Not applicable
X86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6001.22469_none_0427f3c3296d39ab.manifestNot applicable4,22713-Jul-200913:26Not applicable
X86_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22171_none_05fb936f26a2e008.manifestNot applicable4,22713-Jul-200913:03Not applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6001.22469_none_60468f46e1caaae1.manifestNot applicable4,49313-Jul-200913:52Not applicable
Amd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22171_none_621a2ef2df00513e.manifestNot applicable4,49313-Jul-200913:00Not applicable
Package_for_kb973482_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,37513-Jul-200917:44Not applicable
Package_for_kb973482_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70513-Jul-200917:44Not applicable
Package_for_kb973482_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72313-Jul-200917:44Not applicable
Package_for_kb973482_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42913-Jul-200917:44Not applicable
Package_for_kb973482_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70213-Jul-200917:44Not applicable
Package_for_kb973482_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,71113-Jul-200917:44Not applicable
Package_for_kb973482_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43313-Jul-200917:44Not applicable
Package_for_kb973482_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70613-Jul-200917:44Not applicable
Package_for_kb973482_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72313-Jul-200917:44Not applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6001.22469_none_042997b9296b42a7.manifestNot applicable4,48813-Jul-200914:35Not applicable
Ia64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.0.6002.22171_none_05fd376526a0e904.manifestNot applicable4,48813-Jul-200912:45Not applicable
Package_for_kb973482_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42513-Jul-200917:44Not applicable
Package_for_kb973482_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,52913-Jul-200917:44Not applicable
Package_for_kb973482_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,70613-Jul-200917:44Not applicable
Package_for_kb973482_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42913-Jul-200917:44Not applicable
Package_for_kb973482_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53313-Jul-200917:44Not applicable
Package_for_kb973482_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,71713-Jul-200917:44Not applicable

Properties

Article ID: 973482 - Last Review: January 9, 2012 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB973482

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com