Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Error message when you try to install System Center Operations Manager on Windows Server 2008
Article ID: 974886 - View products that this article applies to.
RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
When you try to install Microsoft System Center Operations Manager 2007 on Windows Server 2008, the installation fails and rolls back. Additionally, you receive the following error message:
Account Verification Error
Setup is unable to confirm the account details. For Operations Manager SDK accounts, make sure it is a local Administrator account. To continue setup, go back and enter the correct account information.
You may run into a similar issue while installing System Center Operations Manager 2012 on Windows 2008.In this case, the below message is displayed when the account validation fails:
"One or more accounts provided could not be validated, please provide valid user names and passwords"
This problem can occur because the version number of the KRBTGT account increases when you perform an authoritative restoration. The KRBTGT account is a service account that is used by the Kerberos Key Distribution Center (KDC) service.
To resolve this problem, apply the Hotfix mentioned in this section to all the Windows Server 2003-based domain controllers in the domain. This Hotfix prevents the problem before you perform an authoritative restoration. This Hotfix also fixes the problem when you have already performed an authoritative restoration.
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;939820): Error message when you try to use Remote Desktop Connection to connect to another Windows Vista-based computer in Windows Vista: "No authority could be contacted for authentication" (http://support.microsoft.com/default.aspx?scid=kb;EN-US;939820
MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.