Some SMB clients cannot access cluster file shares but they can access non-cluster file shares that are located on a computer that is running Windows Server 2008 or Windows Server 2008 R2

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Article ID: 975512 - View products that this article applies to.
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SYMPTOMS

A SMB client that uses the ASCII format cannot access cluster file shares that are located on a computer that is running Windows Server 2008 or Windows Server 2008 R2. However, they can access non-cluster file shares that are located on the same computer.

For example, an Advanced Interactive Executive (AIX) server cannot connect to a cluster file server that is running Windows Server 2008 or Windows Server 2008 R2. However, the AIX server can successfully connect to a non-cluster file share.

Note AIX is a UNIX operating system developed by IBM.

CAUSE

This problem occurs because the cluster file shares expect the Unicode format. Therefore, the SMB clients that use the ASCII format cannot access the cluster file shares.

RESOLUTION

To resolve this issue, install this hotfix on the cluster nodes. After you install this hotfix, the SMB clients that use the ASCII format can access the cluster file shares.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
Additionally, the computer must have the Failover Clustering feature installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Srv.sys6.0.6001.22527289,28018-Sep-200920:20x86SP1SP
Srv.sys6.0.6002.22229289,28018-Sep-200909:50x86SP2SP
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Srv.sys6.0.6001.22527438,78418-Sep-200921:21x64SP1SP
Srv.sys6.0.6002.22229439,80818-Sep-200909:54x64SP2SP
For all supported Itanium-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Srv.sys6.0.6001.22527947,71218-Sep-200920:15IA-64SP1SP
Srv.sys6.0.6002.22229947,71218-Sep-200909:44IA-64SP2SP
Windows Server 2008 R2 file information note
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srv.sys6.1.7600.20663463,36009-Mar-201009:46x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srv.sys6.1.7600.206631,026,56009-Mar-201009:11IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb975512_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42119-Sep-200906:33Not applicable
Package_for_kb975512_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69019-Sep-200906:33Not applicable
Package_for_kb975512_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,70119-Sep-200906:33Not applicable
Package_for_kb975512_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42519-Sep-200906:33Not applicable
Package_for_kb975512_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69419-Sep-200906:33Not applicable
Package_for_kb975512_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71319-Sep-200906:33Not applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_da726fec0f9b157e.manifestNot applicable4,62719-Sep-200900:56Not applicable
X86_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_dc5ae2680cbf9d50.manifestNot applicable4,62718-Sep-200914:21Not applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_36910b6fc7f886b4.manifestNot applicable4,89119-Sep-200901:53Not applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_38797debc51d0e86.manifestNot applicable4,89118-Sep-200913:53Not applicable
Package_for_kb975512_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,42919-Sep-200906:33Not applicable
Package_for_kb975512_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70219-Sep-200906:33Not applicable
Package_for_kb975512_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,71119-Sep-200906:33Not applicable
Package_for_kb975512_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43319-Sep-200906:33Not applicable
Package_for_kb975512_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70619-Sep-200906:33Not applicable
Package_for_kb975512_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72319-Sep-200906:33Not applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6001.22527_none_da7413e20f991e7a.manifestNot applicable4,88519-Sep-200900:25Not applicable
Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.0.6002.22229_none_dc5c865e0cbda64c.manifestNot applicable4,88518-Sep-200913:30Not applicable
Package_for_kb975512_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42519-Sep-200906:33Not applicable
Package_for_kb975512_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,52919-Sep-200906:33Not applicable
Package_for_kb975512_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,70619-Sep-200906:33Not applicable
Package_for_kb975512_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42919-Sep-200906:33Not applicable
Package_for_kb975512_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53319-Sep-200906:33Not applicable
Package_for_kb975512_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,71719-Sep-200906:33Not applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_8346748c952e93bcd81761c34c307c16_31bf3856ad364e35_6.1.7600.20663_none_8770152113acf677.manifestNot applicable70409-Mar-201017:58Not applicable
Amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20663_none_36899add2933ce04.manifestNot applicable3,02609-Mar-201015:44Not applicable
Package_1_for_kb975512~31bf3856ad364e35~amd64~~6.1.1.0.mumNot applicable2,05509-Mar-201017:58Not applicable
Package_for_kb975512_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mumNot applicable1,68809-Mar-201017:58Not applicable
Update.mumNot applicable1,68909-Mar-201017:58Not applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_379543fbd373aaf6ab0f5bd53fe3ecce_31bf3856ad364e35_6.1.7600.20663_none_b43847e1d6ece5d6.manifestNot applicable70209-Mar-201017:58Not applicable
Ia64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20663_none_da6ca34f70d465ca.manifestNot applicable3,02409-Mar-201015:31Not applicable
Package_1_for_kb975512~31bf3856ad364e35~ia64~~6.1.1.0.mumNot applicable2,04909-Mar-201017:58Not applicable
Package_for_kb975512_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mumNot applicable1,68309-Mar-201017:58Not applicable
Update.mumNot applicable1,68409-Mar-201017:58Not applicable

Properties

Article ID: 975512 - Last Review: September 11, 2010 - Revision: 2.1
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbclustering kbautohotfix kbexpertiseadvanced kbqfe kbsurveynew KB975512

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