Stop error message after you install a WFP callout driver in Windows Vista SP2 or in Windows Server 2008 SP2: "Stop error code 0x0000000A (IRQL_NOT_LESS_OR_EQUAL)"

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Article ID: 976529 - View products that this article applies to.
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SYMPTOMS

You have a computer that is running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 SP2. You install a third-party Windows Filtering Platform (WFP) callout driver. In this situation, you may receive a Stop error message on a blue screen. The Stop error message resembles the following:
STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL
Notes
  • The four parameters in the Stop error message may vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000000A" error messages are caused by this problem.
  • WFP callout drivers are usually used in third-party antivirus and firewall programs.

CAUSE

After the third-party WFP callout driver intercepts a User Datagram Protocol (UDP) packet, the driver clones and then holds back the cloned UDP packet. Then, the driver checks the cloned UDP packet and injects the cloned UDP packet back. If the WFP callout driver does not finish checking and injecting the cloned UDP packet back, the WFP callout driver will try to intercept a second UDP packet. This causes a race condition to occur.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista SP2 or Windows Server 2008 SP2. For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both of these operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2228031,23203-Dec-200911:22x86
Tcpip.sys6.0.6002.22280907,84803-Dec-200914:11x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2228040,44803-Dec-200911:37x64
Tcpip.sys6.0.6002.222801,423,94403-Dec-200914:11x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tcpipreg.sys6.0.6002.2228080,89603-Dec-200911:36IA-64
Tcpip.sys6.0.6002.222802,949,70403-Dec-200922:23IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Windows Filtering Platform (WFP) callout drivers, visit the following Microsoft Developer Network (MSDN) web site:
http://msdn.microsoft.com/en-us/library/ms796374.aspx
For more information about Windows Filtering Platform (WFP), visit the following Microsoft web site:
http://www.microsoft.com/whdc/device/network/WFP.mspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameX86_4e039e78abee196cd7e5a2aefe98817e_31bf3856ad364e35_6.0.6002.22280_none_0a4b5ab317308245.manifest
File versionNot Applicable
File size702
Date (UTC)04-Dec-2009
Time (UTC)00:24
File nameX86_e04f9b6233226d23442c3a85ba119a74_31bf3856ad364e35_6.0.6002.22280_none_25a5836476d115fc.manifest
File versionNot Applicable
File size717
Date (UTC)04-Dec-2009
Time (UTC)00:24
File nameX86_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22280_none_8836ccf21bf1c39e.manifest
File versionNot Applicable
File size4,845
Date (UTC)03-Dec-2009
Time (UTC)15:47
File nameX86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22280_none_b537a93d7ceb0a08.manifest
File versionNot Applicable
File size6,400
Date (UTC)03-Dec-2009
Time (UTC)15:48
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_5e54df23eda1af9a75d59692cae68eb1_31bf3856ad364e35_6.0.6002.22280_none_b9e81eaf8fcca6e1.manifest
File versionNot Applicable
File size721
Date (UTC)04-Dec-2009
Time (UTC)00:24
File nameAmd64_69dddeeff496cd7d2007a6f060d22c35_31bf3856ad364e35_6.0.6002.22280_none_354769dca84f4c6a.manifest
File versionNot Applicable
File size706
Date (UTC)04-Dec-2009
Time (UTC)00:24
File nameAmd64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22280_none_e4556875d44f34d4.manifest
File versionNot Applicable
File size5,122
Date (UTC)03-Dec-2009
Time (UTC)17:52
File nameAmd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22280_none_115644c135487b3e.manifest
File versionNot Applicable
File size6,422
Date (UTC)03-Dec-2009
Time (UTC)17:52
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_9de40e6b29bbba74c07b436918b346e5_31bf3856ad364e35_6.0.6002.22280_none_ee01eb487dda5781.manifest
File versionNot Applicable
File size1,066
Date (UTC)04-Dec-2009
Time (UTC)00:24
File nameIa64_microsoft-windows-l..istry-support-tcpip_31bf3856ad364e35_6.0.6002.22280_none_883870e81befcc9a.manifest
File versionNot Applicable
File size5,118
Date (UTC)03-Dec-2009
Time (UTC)22:59
File nameIa64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.0.6002.22280_none_b5394d337ce91304.manifest
File versionNot Applicable
File size6,411
Date (UTC)03-Dec-2009
Time (UTC)23:00

Properties

Article ID: 976529 - Last Review: January 9, 2012 - Revision: 3.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Web Server 2008
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows HPC Server 2008
Keywords: 
kbfix kbautohotfix kbexpertiseadvanced kbsurveynew kbqfe kbHotfixServer KB976529

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