Article ID: 978558 - View products that this article applies to.
Microsoft has released an update for Microsoft Office Word Viewer 2003. This update provides the latest fixes for Office Word Viewer 2003. Additionally, this update contains stability and performance improvements.
Issue that this update package fixes
SymptomsStarting on December 11, 2009, customers who use Office 2003 will be unable to open Office 2003 documents that are protected with the Active Directory Rights Management Service (AD RMS) or with Rights Management Services (RMS). Customers will also be unable to save Office 2003 documents that are protected with AD RMS/RMS.
Users may receive the following error message when they try to open AD RMS-protected or RMS-protected documents by using Office 2003:
Scope: This symptom affects Office 2003 products that are used together with AD RMS/RMS. This includes Word 2003, Excel 2003, PowerPoint 2003, and Outlook 2003. This does not affect the 2007 Microsoft Office system.
"Unexpected error occurred. Please try again later or contact your system administrator"
CauseThe expiry date for the license information within the definition file that is used by Office 2003 to enable IRM functionality is set to December 10, 2009. This problem occurs because the expiry date was not renewed.
WorkaroundTo work around this problem, open the document by using the 2007 Microsoft Office system.
Known issueThe original hotfix for this issue contained a problem that had to be resolved so that future updates would install as expected. This hotfix was released on December 12, 2009. Customers who previously installed the original hotfix are offered the updates again from Microsoft Update and Windows Server Update Services (WSUS). The contents of the original hotfix and this hotfix are identical. The fix was in the update itself.
How to obtain this updateThis update is available from the Microsoft Update Web site:
http://update.microsoft.comThe following file is available for download from the Microsoft Download Center:
Download the Office2003-KB978558-FullFile-ENU.exe package now.
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For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
(http://support.microsoft.com/kb/119591/ )How to obtain Microsoft support files from online services
How to determine whether the update is installedThis update contains files that have the versions that are listed in the following table.
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The Office product team will provide more information as it becomes available at the following Web sites: