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Fast inventory fails when you try to use an IBM 35XX Series mainframe with Data Protection Manager 2007

Article ID: 978901 - View products that this article applies to.

SYMPTOMS

When you try to perform a fast inventory with the Microsoft System Center Data Protection Manager 2007 (DPM), you receive the following error message:

Type: Fast inventory
Status: Failed
Description: DPM failed to inventory the Tape Library IBM 35XX Tape Library. This is possibly due to a hardware issue. (ID 25011 Details: Internal error code: 0x80990C1B)

End time: MM/DD/YYYYh:mm:ssAM_PM
Start time: MM/DD/YYYYh:mm:ssAM_PM
Library: IBM 35XX Tape Library

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CAUSE

This issue occurs when you have tape cleaner media in an IBM 35XX series library, and you use DPM to try to run a fast inventory. When there is tape cleaner media in a slot or drive, and you try to run the fast inventory, this slot or drive returns an unhandled error message. In this scenario, the fast inventory fails.

Note A DPM fast inventory will work as expected when auto cleaning is enabled, and the tape cleaner media is loaded only in special cleaning slots. If the cleaner media is present in a regular slot, the status of the slot is reported as an exception. If the cleaner media is in drive, the status of the drive is also reported as an exception.

Note Similar errors may occur when you try to clean a tape drive by using the DPM GUI, and there is cleaning tape media in the library.

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WORKAROUND

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

To work around this issue, on the DPM server that contains the tape library, you can add RSMCompatMode as a DWORD Value to the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Data Protection Manager\Agent

To do this, follow these steps.

Note You must be running Data Protection Manage Service Pack 1 (SP1) or later versions on the server before you follow these steps. For more information about how to obtain the latest Data Protection Manager service pack, click the following article number to view the article in the Microsoft Knowledge Base:

959605

(http://support.microsoft.com/kb/959605/ )

Description of System Center Data Protection Manager 2007 Service Pack 1

Note The RSMCompatMode registry value is used to specify multiple flags for DPM. The following are the flags that are set by this registry value:

1 = RSM_COMPAT_INIT_ELEMENT_STATUS
4 = RSM_COMPAT_IGNORE_TAPE_INVENTORY_RESULT
8 = RSM_COMPAT_CLEANER_EXCEPTION

Stop the DPM Library Agent (DPMLA) service. To do this, follow these steps:
1. Click Start
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  , click All Programs, click Accessories, and then right-click Command Prompt.
2. Click Run as administrator.
  
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  If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
3. At the command prompt, type net stop dpmla, and then press ENTER.
Click Start, click Run, type regedit, and then click OK.
Locate and then click the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Data Protection Manager\Agent
On the Edit menu, point to New, and then click DWORD Value.
Type RSMCompatMode, and then press ENTER.
On the Edit menu, click Modify.
Type 8 or 13 (decimal), and then click OK.
Exit Registry Editor.
Start the DPMLA service. To do this, follow these steps:
1. Click Start
  Collapse this imageExpand this image
  , click All Programs, click Accessories, and then right-click Command Prompt.
2. Click Run as administrator.
  
  Collapse this imageExpand this image
  If you are prompted for an administrator password or for confirmation, type the password, or provide confirmation.
3. At the command prompt, type net start dpmla, and then press ENTER.