Error message when you try to publish a Windows Installer package for a virtual application from a network share to an App-V Client: "xxxxxx-xxxxxx0A-000001D1"

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Article ID: 979598 - View products that this article applies to.
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SYMPTOMS

After you sequence an application that uses the Microsoft Application Virtualization (App-V) Sequencer version 4.5 or a later version, you have the option of generating a Windows Installer package to publish the application. If you try to publish a Windows Installer package that is located on a network share, you may receive the following error message:
The Application Virtualization Client could not complete the operation.
The Application Virtualization Client is operating in disconnected mode and cannot perform the operation requested. Ensure that you can connect to the Application Virtualization Server, and then retry the operation. If the problem persists, report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-000001D1
Additionally, the corresponding Sftlog.txt file contains several additional errors that have a result code (also known as rc) of xxxxxx2A-00000005. Also, the Windows Installer log file contains logs that resemble the following:
=== Logging stopped: date time ===
MSI (c) (3C:68) [11:53:01:145]: Note: 1: 1708 
MSI (c) (3C:68) [11:53:01:145]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (3C:68) [11:53:01:145]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (c) (3C:68) [11:53:01:145]: Product: msitest -- Installation failed.

CAUSE

This problem occurs because the Windows Installer service installs the Windows Installer package under the Local System context. Therefore, the Windows Installer commands are run under the context of the "NT AUTHORITY\SYSTEM" account.

Note The Windows Installer commands are a series of some sftmime commands.

If the "Domain\computername$" account does not have access to the network share or the Windows Installer package itself, the installation fails as expected.

Note When network access is necessary, the "NT AUTHORITY\System" account uses the "Domain\computername$" account to access the network.

RESOLUTION

To resolve this problem, use one of the following methods:
  1. Copy the Windows Installer package and other files of the virtual application to the local computer. The other files include the following files:
    • .SPRJ files
    • XML Manifest files
    • .OSD files
    • .ICO files
    • .SFT files
  2. Explicitly grant the "Domain\computername$" account access to the network share and to the related files.

Properties

Article ID: 979598 - Last Review: January 28, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft Application Virtualization for Windows Desktops
  • Microsoft Application Virtualization 4.5 for Windows Desktops
Keywords: 
kbsurveynew kbexpertiseadvanced kbtshoot KB979598

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