The Exchange Transport service on an Exchange Server 2010 server crashes when a certain message is processed

Article ID: 980364 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure journaling on a Microsoft Exchange Server 2010 server.
  • You configure a transport agent to access email message attachments on the Exchange Server 2010 server.
In this scenario, the Microsoft Exchange Transport service on the server crashes continuously when a certain message is processed. Additionally, the mail flow to the server is blocked.

Note Disable journaling or disable the transport agent on the server to avoid a crash.
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CAUSE

This problem occurs because a StackOverflowException exception occurs.
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RESOLUTION

To resolve this problem, install the following update rollup:
982639
(http://support.microsoft.com/kb/982639/ )
Description of Update Rollup 4 for Exchange Server 2010
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about journaling, visit the following Microsoft website:
General information about journaling
(http://technet.microsoft.com/en-us/library/aa998649.aspx)

For more information about transport agents, visit the following Microsoft website:
General information about transport agents
(http://technet.microsoft.com/en-us/library/bb125012.aspx)
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Properties

Article ID: 980364 - Last Review: June 18, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Standard
  • Microsoft Exchange Server 2010 Enterprise
Keywords: 
kbexpertiseinter kbqfe kbsurveynew kbhotfixrollup kbfix KB980364
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