The Exchange Transport service on an Exchange Server 2010 server crashes when a certain message is processed

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Article ID: 980364 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure journaling on a Microsoft Exchange Server 2010 server.
  • You configure a transport agent to access email message attachments on the Exchange Server 2010 server.
In this scenario, the Microsoft Exchange Transport service on the server crashes continuously when a certain message is processed. Additionally, the mail flow to the server is blocked.

Note Disable journaling or disable the transport agent on the server to avoid a crash.

CAUSE

This problem occurs because a StackOverflowException exception occurs.

RESOLUTION

To resolve this problem, install the following update rollup:
982639 Description of Update Rollup 4 for Exchange Server 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about journaling, visit the following Microsoft website:
General information about journaling

For more information about transport agents, visit the following Microsoft website:
General information about transport agents

Properties

Article ID: 980364 - Last Review: June 18, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Standard
  • Microsoft Exchange Server 2010 Enterprise
Keywords: 
kbexpertiseinter kbqfe kbsurveynew kbhotfixrollup kbfix KB980364

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