Sender notifications are not sent in Forefront Security for Exchange Server Service Pack 1 if the "From" field in the original e-mail message header has multiple lines

Article ID: 954578 - View products that this article applies to.
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SYMPTOMS

Typically, when an e-mail message is detected as matching a virus, a file filter, or some other relevant entity in Forefront Security for Exchange (FSE) Server Service Pack 1, FSE sends the original sender of an e-mail message a notification that contains details of the event. However, when the "From" field of the original e-mail message header contains multiple lines, sender notifications are not sent.

For example, sender notifications are not sent if the "From" field resembles following:
From:" test
            User
" <test@test.com>
In this example, FSE cannot correctly parse the line in the "From" field.

In this situation, the following errors may be written to the Programlog.txt file:
ERROR: Could not retrieve next row of data from AD. Error code: 00005012.
WARNING: The user does not have an SMTP address. User:
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RESOLUTION

To resolve this problem, install Hotfix Rollup 3 for Microsoft Forefront Security for Exchange Server Service Pack 1 (SP1).

Note Forefront Security for Exchange Server SP1 must be installed before you install Hotfix Rollup 3 for Forefront Security for Exchange Server SP1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951629
(http://support.microsoft.com/kb/951629/ )
Description of Hotfix Rollup 3 for Forefront Security for Exchange Server Service Pack 1
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

To download Microsoft Forefront Security for Exchange Server Service Pack 1, visit the following Microsoft Download Center Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=2ceb14d4-404b-4d8f-8a21-ebfc71b2e82b
(http://www.microsoft.com/downloads/details.aspx?FamilyID=2ceb14d4-404b-4d8f-8a21-ebfc71b2e82b)
For more information about Forefront Security for Exchange Server, visit the following Microsoft Web site:
http://www.microsoft.com/forefront/serversecurity/exchange/default.mspx
(http://www.microsoft.com/forefront/serversecurity/exchange/default.mspx)
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Properties

Article ID: 954578 - Last Review: August 25, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Forefront Security for Exchange Server Service Pack 1, when used with:
    • Microsoft Forefront Security for Exchange Server
Keywords: 
kbexpertiseinter kbqfe kbprb KB954578
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