Sender notifications are not sent in Forefront Security for Exchange Server Service Pack 1 if the "From" field in the original e-mail message header has multiple lines

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Article ID: 954578 - View products that this article applies to.
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SYMPTOMS

Typically, when an e-mail message is detected as matching a virus, a file filter, or some other relevant entity in Forefront Security for Exchange (FSE) Server Service Pack 1, FSE sends the original sender of an e-mail message a notification that contains details of the event. However, when the "From" field of the original e-mail message header contains multiple lines, sender notifications are not sent.

For example, sender notifications are not sent if the "From" field resembles following:
From:" test
            User
" <test@test.com>
In this example, FSE cannot correctly parse the line in the "From" field.

In this situation, the following errors may be written to the Programlog.txt file:
ERROR: Could not retrieve next row of data from AD. Error code: 00005012.
WARNING: The user does not have an SMTP address. User:

RESOLUTION

To resolve this problem, install Hotfix Rollup 3 for Microsoft Forefront Security for Exchange Server Service Pack 1 (SP1).

Note Forefront Security for Exchange Server SP1 must be installed before you install Hotfix Rollup 3 for Forefront Security for Exchange Server SP1.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
951629 Description of Hotfix Rollup 3 for Forefront Security for Exchange Server Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

To download Microsoft Forefront Security for Exchange Server Service Pack 1, visit the following Microsoft Download Center Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=2ceb14d4-404b-4d8f-8a21-ebfc71b2e82b
For more information about Forefront Security for Exchange Server, visit the following Microsoft Web site:
http://www.microsoft.com/forefront/serversecurity/exchange/default.mspx

Properties

Article ID: 954578 - Last Review: August 25, 2008 - Revision: 1.0
APPLIES TO
  • Microsoft Forefront Security for Exchange Server Service Pack 1, when used with:
    • Microsoft Forefront Security for Exchange Server
Keywords: 
kbexpertiseinter kbqfe kbprb KB954578

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