Article ID: 956135 - View products that this article applies to.
The Norman virus engine is unable to update itself on a computer that is running Antigen 8.0 for Microsoft Exchange, Antigen 8.0 for Microsoft SharePoint Portal Server, Antigen 8.0 for IM, or Antigen 8.0 for SMTP Gateways. This problem occurs because the Norman virus engine cannot determine the uncompressed size of the update. Therefore, the Norman virus engine creates an additional engine folder in the Norman directory. This additional engine folder is named NormanEngineNew. Additionally, Antigen can no longer incorporate Norman's latest update into its Scanner Updates.
Hotfix informationA supported hotfix Microsoft Dynamics CRM update rollup is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:
https://mbs.microsoft.com/support/newstart.aspxYou can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
PrerequisitesNo prerequisites are required to install this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix. Additionally, you do not have to restart the Antigen service or any Exchange-related services after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfix.
Hotfix installation informationTo install this hotfix, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 956135 - Last Review: November 7, 2012 - Revision: 2.0