Windows Setup Hangs When "Setup Is Starting Windows" Screen Appears

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Article ID: 217073 - View products that this article applies to.
This article was previously published under Q217073
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

During text-mode Setup in Windows, your computer may stop responding (hang) when the "Setup is starting Windows" screen appears, and you may have to restart it.

NOTE: Hardware detection is occurring during this portion of Setup. Based on your computer's configuration, this process may take 30 minutes or longer. Be sure your computer is actually hung before you restart it. If you can restart your computer by pressing CTRL+ALT+DELETE, it is probably not hung.

CAUSE

This behavior can occur if Windows does not recognize or cannot configure the hardware in your computer.

RESOLUTION

To work around this behavior, use the following methods:
  • Contact your computer manufacture to inquire about an updated Basic Input/Output System (BIOS).
  • Modify your computer's BIOS the following ways:
    • Change the Plug and Play settings. For example, if Plug and Play functionality is currently being controlled by the BIOS, change it so it is controlled by the operating system.
    • Enable or disable Universal Serial Bus (USB) support.
    • Disable power management support.
    • Disable infrared support.
    • Disable all serial ports.
  • Remove non-essential hardware devices one at a time. This includes a second video adapter, Small Computer System Interface (SCSI) adapters, modems, sound cards, network adapters, and other non-essential Industry Standard Architecture (ISA) adapters, Peripheral Component Interconnect (PCI) adapters, and PC Cards.
  • Disconnect non-essential external devices and cables, such as backup devices, external hard disk drives, printers, and scanners.
  • If you are using a notebook computer, verify that it is not currently in a docking station.
  • Specify a different computer type when you start your computer. For additional information, please see the following article in the Microsoft Knowledge Base:
    216251 How to Specify a Specific or Third-Party HAL During Setup
  • Using a text editor, disable unnecessary SCSI lines in the [SCSI.LOAD] section of the Txtsetup.sif file by typing a semicolon (;) at the beginning of each line.

Properties

Article ID: 217073 - Last Review: February 25, 2007 - Revision: 3.4
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Datacenter Server
Keywords: 
kbhardware kbprb kbsetup KB217073

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