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Incorrect Contents Are Displayed in Windows Explorer

Article ID: 314939 - View products that this article applies to.

This article was previously published under Q314939

SYMPTOMS

When you view the contents of a CD-ROM in Windows Explorer, you can see the name of the CD-ROM in the left pane, and the folders are displayed in the right pane. However, after you remove the CD-ROM and insert a different CD-ROM, the right pane may still display the folders from the first CD-ROM even though the left pane correctly displays the name of the new CD-ROM.

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CAUSE

This problem can occur if you are using Folder view in Windows Explorer. The view may not be automatically refreshed in Folder view in Windows Explorer.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack

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WORKAROUND

To work around this problem, use either of the following methods:

Manually refresh Windows Explorer by pressing F5 or by clicking Refresh on the View menu in Windows Explorer.
Do not use Folder view in Windows Explorer.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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