You receive a "The page cannot be found" error message when you connect to Project Server 2003 by using Project Web Access

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Article ID: 832590 - View products that this article applies to.
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SYMPTOMS

When you connect to Microsoft Office Project Server 2003 by using Microsoft Office Project Web Access 2003, you may receive the following error message:
The page cannot be found.

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. Please try the following:
- If you typed the page in the address bar, make sure that it is spelled correctly.
-Open the ServerName home page, and then look for links to the information you want.
-Click the Back button to try another link.
-Click Search to look for information on the Internet

HTTP 404 - File Not Found
Internet Explorer
Additionally, when you add a new Project Server account in Microsoft Office Project Professional 2003, after you click Test Connection, you may receive the following error message:
Unexpected Server Response
Project Server has returned an unexpected server response
Click the View button to view the server response as an error page in your browser.
When you click View, you receive the following message:
The following files have been blocked by the administrator: /ProjectServer/isapi/pjdbcomm.dll
Note This message will be different depending on the URL to which you are trying to connect.

CAUSE

This behavior occurs if you install Project Server 2003 before you install and configure Microsoft Windows SharePoint Services. In this situation, the Project Server path is not excluded from the Windows SharePoint Services namespace.

RESOLUTION

To work around this behavior, use SharePoint Central Administration to exclude the Project Server 2003 path from Windows SharePoint Services. To do so, follow these steps:
  1. On the server that is running Windows SharePoint Services, start SharePoint Central Administration.
  2. On the Windows SharePoint Services Central Administration page, under Virtual Server Configuration, click Extend or upgrade virtual server.
  3. On the Virtual Server List page, click complete list.
  4. On the Virtual Server List page, click the name of the virtual server where Windows SharePoint Services is configured--for example, click Default Web Site.
  5. On the Virtual Server Settings page, under Virtual Server Management, click Define managed paths.
  6. On the Define Managed Paths page, in the Add a New Path area, type the Project Server 2003 path that you want to exclude from Windows SharePoint services--for example, type /ProjectServer.
  7. Under Type, click Excluded path, and then click OK.
To avoid this behavior, install and configure Windows SharePoint Services before you install Project Server 2003.

MORE INFORMATION

For more information about Microsoft Project, visit the following Microsoft Web site:
http://office.microsoft.com/assistance/topcategory.aspx?TopLevelCat=CH79001810&CTT=6&Origin=ES790020011033
For additional information about how to manage paths in Windows SharePoint Services, see the "Managing Paths" topic in the "Administration" section of the Microsoft Windows SharePoint Services 2.0 Administrator's Guide. To obtain the Microsoft Windows SharePoint Services 2.0 Administrator's Guide, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyID=a637eff6-8224-4b19-a6a4-3e33fa13d230&displaylang=en
For more information about Windows SharePoint Services, visit the following Microsoft Web site:
http://technet.microsoft.com/windowsserver/sharepoint/default.aspx

Properties

Article ID: 832590 - Last Review: September 18, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office Project Server 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Web Access, when used with:
    • Microsoft Windows SharePoint Services 2.0
Keywords: 
kberrmsg kbprb KB832590

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