You may experience one or more of the following symptoms on a Microsoft Windows Server 2003-based, Microsoft Windows XP-based, or Microsoft Windows 2000-based computer:
The computer automatically restarts.
After you log on, you receive the following error message:
Microsoft Windows The system has recovered from a
serious error. A log of this error has been created. Please tell
Microsoft about this problem. We have created an error report that you can
send to help us improve Microsoft Windows. We will treat this report as
confidential and anonymous. To see what data this error report contains,
click here.
To see what the error report contains, click click here. When you click the click here link at the bottom of the message box, you will see error signature information that is similar to one of the following data samples.
Error messages that are similar to the following are logged in the System event log:
Date:
date Source: System Error Time:
time Category: (102) Type: Error Event
ID: 1003 User: N/A Computer:
COMPUTER Description: Error code 00000050,
parameter1 f8655000, parameter2 00000001, parameter3 fc7cc465, parameter4
00000000. For more information, see Help and Support Center at
http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45
System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65
ror code 0018: 20 30 30 30 30 30 30 35 0000050 0020: 30 20 20 50 61 72 61 6d 0
Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
Date:
date Source: System Error Time:
time Category: (102) Type: Error Event
ID: 1003 User: N/A Computer:
COMPUTER Description: Error code 0000008e,
parameter1 c0000005, parameter2 00000120, parameter3 fd28eaa4, parameter4
00000000. For more information, see Help and Support Center at
http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45
System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65
ror code 0018: 20 30 30 30 30 30 30 35 000008e 0020: 30 20 20 50 61 72 61 6d 0
Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
Notes
The symptoms of a Stop error vary according to your computer's system failure options.
For more information
about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
This problem may occur if the computer is infected with a
variant of the HaxDoor virus.
The HaxDoor virus creates a hidden
process. Additionally, the virus hides files and registry keys. The executable file name of the
HaxDoor virus may vary, but the file name is frequently Mszx23.exe. Many variants of
this virus put a driver that is named Vdmt16.sys or Vdnt32.sys on the computer.
This driver is used to hide the virus process. The HaxDoor virus variants can
restore these files if you delete them.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
Insert the Windows XP installation CD, and then restart the computer
from the CD.
At the Welcome to Setup screen, press R
(repair) to start the Windows Recovery Console.
Select the number that corresponds to the
Windows installation that you want to repair. This number is typically 1.
If prompted, type the administrator password. If an
administrator password does not exist, press ENTER.
At the command prompt, move to the
C:\Windows\System32 folder. For example, type cd
C:\Windows\System32.
Use the ren (rename) command to
rename the following files as shown. Remember to press ENTER after each command. If you
see a "File not found" message, move to the next file in the
list.
If you want to delete these files when you are finished, type del *.bad.
Remove the Windows XP installation CD, and then type
Exit to restart the computer.
When the computer restarts, click
Start, click Run, type regedit, and then click
OK.
Locate and delete the following registry subkeys and any entries that may be present under each subkey. If any registry subkeys from this list are
not present, move to the next subkey in the
list.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use
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