You Receive a LIST Command Error Message When You Connect to an Exchange Server

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SYMPTOMS

If you set up a Microsoft Exchange e-mail account and try to connect to the Microsoft Exchange server, you receive the following error message:

The server returned the following error: LIST command received in invalid state

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CAUSE

This problem occurs if you have configured your Exchange e-mail account to use a password when you receive e-mail messages.

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WORKAROUND

To work around this problem, follow these steps:

On the Tools menu, click Accounts.
Click the Exchange account, and then click Edit.
In Receiving Mail, click click here for advanced receiving options, and then click to clear the Always Use Secure Password check box.
Click OK.
Close the Accounts window.

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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APPLIES TO

Microsoft Entourage X for Mac

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kberrmsg kbnofix kbbug KB824884

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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