Microsoft Dynamics CRM 4.0 Update Rollup 14

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Article ID: 2389019 - View products that this article applies to.
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INTRODUCTION

Update Rollup 14 for Microsoft Dynamics CRM 4.0 is available. This article describes the hotfixes and the updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0.

More information

Build number and file names for this update rollup

The build number of the update rollup packages for the Microsoft Dynamics CRM 4.0 server, for the Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, and for the Microsoft Dynamics CRM 4.0 E-mail Router is 04.00.7333.3135.

The file names for the 32-bit versions of the update rollup packages are as follows:
  • CRMv4.0-KB2389019-i386-Server-LangID.exe
  • CRMv4.0- KB2389019-i386-Client-LangID.exe
  • CRMv4.0- KB2389019-i386-Router-LangID.exe
  • CRMv4.0- KB2389019-i386-DMClient-LangID.exe
  • CRMv4.0- KB2389019-i386-SRS-LangID.exe
  • CRMv4.0- KB2389019-i386-MUI-LangID.exe
The file names for the 64-bit versions of the update rollup packages for the Microsoft Dynamics CRM 4.0 server and for the Microsoft Dynamics CRM 4.0 E-mail Router are as follows:
  • CRMv4.0- KB2389019-amd64-Server-LangID.exe
  • CRMv4.0- KB2389019-amd64-Router-LangID .exe
  • CRMv4.0- KB2389019-amd64-SRS-LangID.exe
  • CRMv4.0- KB2389019-amd64-MUI-LangID.exe

Update rollup information

The following file is available for download from the Microsoft Download Center:
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Download
Download the 2389019 package now. Release Date: November 18, 2010

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

Install this update rollup on computers that are running the Microsoft Dynamics CRM 4.0 server components, or the Microsoft Dynamics CRM for Microsoft Office Outlook components. If you have not installed Microsoft Windows Installer (MSI) 4.5, an Internet connection is required to install Update Rollup 13 on Microsoft Dynamics CRM for Microsoft Office Outlook because you must download MSI 4.5. You have to restart the computers that are running Microsoft Dynamics CRM for Microsoft Office Outlook after you install Update Rollup 14.

Notes
  • Update Rollup 14 will install the Microsoft Report Viewer 2008 Redistributable Package.
  • Update Rollup 14 will install the Microsoft Visual C++ 2008 Redistributable Package.
You must install the Microsoft Dynamics CRM 4.0 Language Pack before you install Update Rollup 14 for Multilingual User Interface (MUI). To do this, follow these steps:
  1. Visit the following Microsoft website:
    Microsoft Dynamics CRM 4.0 Language Pack
  2. Select the appropriate language in the Change Language drop-down box.
  3. Click Change to download the language pack.
Note If you installed this language pack previously, you must unprovision the language pack, and then reprovision the language pack after you install Update Rollup 14 for the MUI. When you unprovision the Language Pack, the language settings are reverted to the base language for all Microsoft Dynamics CRM users who use that language. The reprovision of the Language Pack does not update the users’ language settings. You must reset the language settings in the personal options.

After you install this update rollup, delete the temporary files in Windows Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Use one of the following methods for the version of Internet Explorer that you use:
    • In Windows Internet Explorer 7, click Delete in the Browsing history area, click Delete files in the Temporary Internet Files area, and then click Yes.
    • In Microsoft Internet Explorer 6, click Delete files in the Temporary Internet Files area, and then click OK.
The installation location of some Microsoft Dynamics CRM for Microsoft Office Outlook files is changed from the roaming profile to the local profile.

To reduce the size of the roaming profile or if you experience long logon times, remove the remaining files. To do this, follow the steps in the following Knowledge Base (KB) article:

Prerequisites

You must have Microsoft Dynamics CRM 4.0 installed to apply this update rollup. Update Rollup 7 is a prerequisite for Microsoft Dynamics CRM for Microsoft Office Outlook and Microsoft Dynamics CRM Data Migration Manager.

For more information about Update Rollup 7, click the following article number to view the article in the Microsoft Knowledge Base:
971782 Update Rollup 7 for Microsoft Dynamics CRM 4.0 is available


Update Rollup 1, Update Rollup 2, Update Rollup 3, Update Rollup 4, Update Rollup 5, Update Rollup 6, Update Rollup 7, Update Rollup 8, Update Rollup 9, Update Rollup 10, Update Rollup 11, Update Rollup 12and Update Rollup 13 are not prerequisites for the server section of Microsoft Dynamics CRM.

Additionally, you must have Microsoft .NET Framework 3.5 Service Pack 1 installed to apply Update Rollup 14. To obtain Microsoft .NET Framework 3.5, visit the following Microsoft website:
Microsoft .NET Framework 3.5

Restart requirement

If you are prompted, restart the computer after you apply Update Rollup 14.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Removal information

You can uninstall Update Rollup 14 on the Microsoft Dynamics CRM server. However, you should back up your databases before you uninstall Update Rollup 14.

The latest updates to Microsoft Dynamics CRM 4.0 Help

In addition to the functional improvements and the fixes in this update rollup, a separate update to Microsoft Dynamics CRM 4.0 Help is also available in all supported languages. We encourage you to install the latest updates to Microsoft Dynamics CRM 4.0 Help.

Notes about how to export and how to import customizations

You can export customizations from a server that is running Microsoft Dynamics CRM 4.0 and that has Update Rollup 2, Update Rollup 3, Update Rollup 4, Update Rollup 5, Update Rollup 6, Update Rollup 7, Update Rollup 8, Update Rollup 9, Update Rollup 10, Update Rollup 11, Update Rollup 12 or Update Rollup 13 installed, and then you can import those customizations into a server that has Update Rollup 14 installed. You can also export customizations from a server that is running Microsoft Dynamics CRM 4.0 and that has Update Rollup 14 installed, and then you can import those customizations into a server that has Update Rollup 2, Update Rollup 3, Update Rollup 4, Update Rollup 5, Update Rollup 6, Update Rollup 7, Update Rollup 8, Update Rollup 9, Update Rollup 10, Update Rollup 11, Update Rollup 12 or Update Rollup 13 installed.

If you export customizations from a server that is running Microsoft Dynamics CRM 4.0 server, do not import the customizations to the Microsoft Dynamics CRM 4.0 server in the following scenarios:
  • The Microsoft Dynamics CRM 4.0 server that you use to export the customizations has no updates installed, or it only has Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed. However, the server that you use to import the customizations only has Update Rollup 14 for Microsoft Dynamics CRM 4.0 installed.
  • The Microsoft Dynamics CRM 4.0 server that you use to export the customizations only has Update Rollup 14 for Microsoft Dynamics CRM 4.0 installed. However, the server that you use to import the customizations has no updates installed, or only has Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed.

Issues that are resolved in Update Rollup 14 for Microsoft Dynamics CRM 4.0

Update Rollup 14 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollup 1, in Update Rollup 2, in Update Rollup 3, in Update Rollup 4, in Update Rollup 5, in Update Rollup 6, in Update Rollup 7, in Update Rollup 8, in Update Rollup 9, in Update Rollup 10, in Update Rollup 11, Update Rollup 12 and in Update Rollup 13.

For more information about Update Rollup 1 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
952858 Update Rollup 1 is available for Microsoft Dynamics CRM 4.0


For more information about Update Rollup 2 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
959419 Update Rollup 2 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 3 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
961768 Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 4 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 5 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
970141 Update Rollup 5 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 6 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
970148 Update Rollup 6 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 7 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
971782 Update Rollup 7 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 8 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
975995 Update Rollup 8 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 9 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
977650 Update Rollup 9 for Microsoft Dynamics CRM 4.0 is available


For more information about Update Rollup 10 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
979347 Update Rollup 10 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 11 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
981328 Update Rollup 11 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 12 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
2028381 Update Rollup 12 for Microsoft Dynamics CRM 4.0 is available

For more information about Update Rollup 13 and about the issues that it resolves, click the following article number to view the article in the Microsoft Knowledge Base:
2267499 Update Rollup 13 for Microsoft Dynamics CRM 4.0 is available

Hotfixes and updates that you have to enable or configure manually

Update Rollup 14 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that you must enable or configure manually. You can enable or configure these hotfixes and updates on the server that is running Microsoft Dynamics CRM 4.0 by following the instructions in the following Microsoft Knowledge Base (KB) articles.

  • 2436115 A time-out occurs or you experience slow performance when you save an Appointment activity after you run the Internet Information Services reset in Microsoft Dynamics CRM 4.0
  • 2459536 An appointment is deleted unexpectedly in the Outlook calendar for the attendee after the appointment is untracked in Microsoft Dynamics CRM 4.0
  • 2461448 The Reminder time of a task record in Outlook is overwritten unexpectedly by the Due time of the task record in the Microsoft Dynamics CRM 4.0 client for Outlook
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 14.

Note If you previously installed Update Rollup 13 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 2403296 Time-out errors occur when Microsoft Dynamics CRM 4.0 E-mail Router runs Microsoft SQL Server queries
  • 2403311 The Appointment records and the Service Activity records are not displayed unexpectedy when you click Add Existing Activity from the activity list of a Sales Force Automation entity in Microsoft Dynamics CRM 4.0
  • 2385412 You are prompted to log on unexpectedly when you try to create a new record from a lookup form in Microsoft Dynamics CRM 4.0
  • 2306918 You experience slow performance when you move to views that include custom attributes in Microsoft Dynamics CRM 4.0

The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 13.

Note If you previously installed Update Rollup 12 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 2277590The "Record a closed campaign response" check box is selected by default incorrectly in Microsoft Dynamics CRM 4.0
  • 2249156 Duplicate emails are sent unexpectedly from servers that contain the Async Service for Microsoft Dynamics CRM 4.0

Update Rollup 11 for Microsoft Dynamics CRM 4.0 does not contain updates that you must enable or configure manually.

The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 10.

Note If you previously installed Update Rollup 10 and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 981053 A workflow rule that contains a step to send an e-mail message causes a deadlock when many instances of the workflow are executed at the same time in Microsoft Dynamics CRM 4.0
  • 981882 You incorrectly receive an error message when you create an appointment for a contact in Microsoft Dynamics CRM 4.0
  • 981837 The lookup fields are not updated when you run the Microsoft Dynamics CRM SDK import process to update Microsoft Dynamics CRM 4.0
  • 981883 You cannot add the existing contracts or the existing quotes that are in "Active" status to a custom entity in Microsoft Dynamics CRM 4.0
  • 981840 A knowledge base (KB) article number uses an incorrect format when you create the KB article in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 9.

Note If you previously installed Update Rollup 9, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 948155 A date or a time may not be converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 950476 A date or a time is not converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 8.

Note If you previously installed Update Rollup 8, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 974529 Some child records and related records are unexpectedly visible to the previous record owner after you reassign records to another record owner in Microsoft Dynamics CRM 4.0
  • 977867 The Import Organization Wizard takes a long time to import an organization in Microsoft Dynamics CRM 4.0
  • 978006 The lookup view only shows the quotes or the contracts that are in "Draft" status when you try to link a custom entity to a quote or a contract in Microsoft Dynamics CRM 4.0
  • 978103 You cannot delete a custom many-to-many relationship after you run the Microsoft.Crm.SE.FixMissingBulkDeleteFailureRelationship.exe tool in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 7.

Note If you previously installed Update Rollup 7, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 975770 HTML that is contained in a field in an e-mail template is displayed as plain text in Microsoft Dynamics CRM 4.0
  • 976188 You cannot assign roles to a user even though you have the Assign Role privilege in Microsoft Dynamics CRM 4.0
  • 976978 Error message when you try to import Microsoft Dynamics CRM Online customizations into a Microsoft Dynamics CRM 4.0 organization: "Either the file could not be uploaded, or this is not a valid Customization file
  • 979052 Error message when you run a report that contains several parameters in Microsoft Dynamics CRM 4.0: "Operation has timeout"
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 6.

Note If you previously installed Update Rollup 6, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 974584 You cannot deploy Microsoft Dynamics CRM 4.0 by using an account that does not have local administrator permissions on Microsoft SQL Server
  • 974597 Htm/html attachments that may contain malicious scripts can be opened in Microsoft Dynamics CRM 4.0
  • 974896 The Asyncoperation tables grow very large in Microsoft Dynamics CRM 4.0
The following KB articles contain the steps that you can follow before you install Update Rollup 5 if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 4.0.
  • 948155 A date or a time may not be converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 950476 A date or a time is not converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 4.

Note If you previously installed Update Rollup 4, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 959758 You cannot configure an Active Directory domain schema and Microsoft Dynamics CRM 4.0 URLs independently for external Active Directory users and for internal Active Directory users
  • 963054 Microsoft Dynamics CRM 4.0 generates activities for inactive members in a marketing list when you create campaign activities, quick campaign activities, or mail merge activities from the marketing list
  • 969946 A tool is available to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table in Microsoft Dynamics CRM 4.0
  • 958084 A hotfix is available to disable the Smart Matching feature in Microsoft Dynamics CRM 4.0
  • 955138 You experience slow performance or timeouts when you try to access some views in Microsoft Dynamics CRM 4.0
  • 951909 Error message when you try to import a customization to another Microsoft Dynamics CRM 4.0 server: "Invalid name prefix"
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 3.

Note If you previously installed Update Rollup 3, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0
  • 956330 Slow performance and high CPU utilization occur when you import customizations in Microsoft Dynamics CRM 4.0
  • 968515 The existing custom security roles are not granted hidden privileges after you apply hotfix 950886 in Microsoft Dynamics CRM 4.0
  • 958601 In Microsoft Dynamics CRM 4.0, the notes are lost if a duplicate record is detected when you try to save a record
  • 968672 The recipient does not see the Microsoft Dynamics CRM tracked e-mail icon when a Microsoft Dynamics CRM user sends another Microsoft Dynamics CRM user a Microsoft Dynamics CRM tracked e-mail message
  • 968755 The AsyncOperationBase and WorkflowLogBase tables grow very large and performance issues occur when you use many workflows in Microsoft Dynamics CRM 4.0
  • 968793 Unable to publish workflows after you install or remove a Microsoft Dynamics CRM 4.0 hotfix or update rollup
The following KB articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 2.

Note If you previously installed Update Rollup 2, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 954322 Error message when you import some customizations to an upgraded installation of Microsoft Dynamics CRM 4.0: "Either the file could not be uploaded or Import failed"
  • 954940 Error message when you try to delete a custom entity record in Microsoft Dynamics CRM 4.0: "An error has occurred, please contact your administrator"
  • 955452 Line feeds are not used when you send an e-mail message that uses an e-mail template to render data that has line feeds in Microsoft Dynamics CRM 4.0
  • 955745 Error message when you try to configure the Microsoft Dynamics CRM 4.0 client for Outlook: "This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms"
  • 956527 The Microsoft Dynamics CRM client for Outlook consumes three times as much memory in version 4.0 as in version 3.0
  • 959248 Microsoft Dynamics CRM 4.0 slows to unacceptable levels when you process e-mail messages by using the Microsoft Dynamics CRM E-mail Router
  • 957871 The Workflow Expansion Task records cause the AsyncOperationBase table in the MSCRM database to grow too large in Microsoft Dynamics CRM 4.0
  • 959549 Administrators can unexpectedly view Active Directory users who do not belong to the administrator's organizational unit in Microsoft Dynamics CRM 4.0
The following KB Base articles contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 1.

Note If you previously installed Update Rollup 1, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 14.
  • 948843 You may experience slow performance when you run or edit workflows in Microsoft Dynamics CRM 4.0
  • 950175 You cannot use Outlook as expected until all Microsoft Dynamics CRM 4.0 add-ins are loaded
  • 950542 Synchronous plug-ins do not respond to the events that are triggered in Microsoft Dynamics CRM 4.0
  • 953340 E-mail messages from a CRM user to a queue are not delivered in Microsoft Dynamics CRM 4.0
  • 954811 Microsoft Dynamics CRM 4.0 Deployment Manager takes a long time to open on a Microsoft Dynamics CRM 4.0 server

Hotfixes and updates that were released as individual fixes

Update Rollup 14 for Microsoft Dynamics CRM 4.0 contains the following hotfixes and updates that were released as individual fixes:
  • 2448885 "There is a problem communicating with the Microsoft Dynamics CRM server" error message when you add members to a marketing list in Microsoft Dynamics CRM 4.0 that has Update Rollup 11, Update Rollup 12 or Update Rollup 13 installed
  • 2444464 You experience slow performance or the application becomes unresponsive when you query email messages under a serializable isolation level in Microsoft Dynamics CRM 4.0
  • 2431852 A time-out occurs or you experience slow performance when you save an Appointment activity after you run the Internet Information Services reset in Microsoft Dynamics CRM 4.0

Issues that were not previously documented in a Knowledge Base article

Update Rollup 14 for Microsoft Dynamics CRM 4.0 resolves the following issues that were not previously documented in a Knowledge Base article:
  • You cannot add a column or a group when you create reports by using the report wizard on Internet Explorer 9.
  • When you create an opportunity through a marketing list, you cannot set a price list. Additionally, you receive the following error message: "There was an error with this field's customized event."
  • The same 100 email messages are polled repeatedly, the 101st or higher are not processed.
  • For a Send Email step in a workflow, an email template is not retained when the email step properties window is opened again.
  • Assume that you created a report by using the Report Wizard. When you click a section of a chart to view some data tables, you receive the following error message: "The processing of FilterExpression for table 'Table0' cannot be performed".
  • The Full Name field on a Contact record is cut off when the field contains more than 50 characters.
  • Email messages are not processed from the forward mailboxes by using the Microsoft Dynamics CRM Email Router. This happens when you use the Exchange 2010 web services together with Exchange 2007.
  • When you try to go offline in Microsoft Dynamics CRM that has lots of custom entities, for example more than 400 entities, you receive the following error message: "There is insufficient system memory to run this query".
  • After you install the Update Rollup 12 for Microsoft Dynamics CRM 4.0 on the Microsoft Dynamics CRM server and router, you cannot create email rules by using the Rule Deployment Wizard. Additionally, you receive the following error message: "There is no such object on the server."
  • In the Microsoft Dynamics CRM client for Microsoft Office Outlook, the Microsoft Dynamics CRM client AutoUpdate continuously prompts you to install the update and then restart. This happens if the User Access Control (UAC) is enabled.
  • When you create a child record that contains a field of type Owner that is mapped to a field of type Lookup from a parent entity, you receive the following error message: "Invalid Argument, Error code: 0x80040203".
  • The Track in CRM button is not checked by default on a POP3 profile for users who want to track all email messages by using the Outlook email form.
  • On a Microsoft Dynamics CRM 4.0 environment where Workflows are configured to be triggered on the update of a specific field, WorkflowExpansionTasks are created even if the specified field was not part of the update request.
  • The More menu displays nothing after you apply Update Rollup 12 for Microsoft Dynamics CRM 4.0.
  • Through the Microsoft Dynamics CRM client for Outlook, after you click Export Data to Excel, select the Dynamic PivotTable option, and then click Export, the Refresh for CRM button does not work.
  • Users in different time zones see the same date for Notes even when the time changes should set it to the next day or the previous day.
  • Activities remain in the offline database after you change attendees of the activities.
  • You cannot merge records that are related to closed opportunities.
  • You cannot extend the maximum length for city and country on leadaddress.
  • The Duplicate Detection dialog fails to display when you edit and save a record if the record has previously been cancelled or closed.
  • The Async service starts too many threads causing high CPU and memory usage.

Special Considerations

64-bit versions of Office 2010 will not be supported in Microsoft Dynamics CRM 4.0.

With Update Rollup 8 installed, Microsoft CRM E-mail Router Service supports Microsoft Exchange 2010. With Update Rollup 12 installed, the Rule Deployment Wizard supports Microsoft Exchange 2010.

Microsoft Dynamics CRM for Microsoft Office Outlook Auto Update IDs and Link IDs

For more information about how to use the Auto Update functionality, visit the following Microsoft websites:
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Article ID: 2389019 - Last Review: May 13, 2014 - Revision: 6.0
Applies to
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbsurveynew kberrmsg kbexpertiseinter atdownload KB2389019

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