Article ID: 258171 - View products that this article applies to.
This article was previously published under Q258171
When you enter a phone number for a contact in Microsoft Outlook 2000 or Microsoft Office Outlook 2003, the number appears as a long, unformatted string of numbers. The area codes, city codes, and country codes do not appear as expected, and a call cannot be initiated from the contact. For example, if you type 4255550187, the number does not display as (425) 555-0187. If you double-click the number, the Check Phone Number dialog box appears, and the entire string of numbers appears in the phone number field.
This problem occurs because the Telephony registry keys are missing or damaged.
To resolve this problem, create a new dialing properties location. To do this, follow these steps: