Update Rollup 8 for Microsoft Dynamics CRM 2011 is available

Update Rollup 8 for Microsoft Dynamics CRM 2011 is available. This article describes the hotfixes and updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 2011.

Build number and file names for this update rollup

Update rollup information

Update Rollup 8 for Microsoft Dynamics CRM 2011 will be available for on-premises customers on May 3, 2012.

For online customers Infrastructure improvements are being made to CRM Online. Because of this, update rollups will not be applied to servers until the improvements are complete. Through the System Notifications page for the system maintenance window, you will be notified of when your organization will be updated to the new infrastructure. The latest updates will be applied at that time.

The following file is available for download from the Microsoft Download Center:
Download the 2600644 package now.

Release Date: May 3, 2012

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

Important note

A database that was created by using Microsoft Dynamics CRM 2011 Update Rollup 6 or a later version cannot be imported to a deployment of Microsoft Dynamics CRM 2011 Update Rollup 5 or of an earlier version. This scenario is not supported.

Windows Update installation

To automatically install Update Rollup 8 for Microsoft Dynamics CRM 2011, you can use Windows Update. Update Rollup 8 for Microsoft Dynamics CRM 2011 will be available on Windows Update on May 22, 2012.

You can also set Windows to automatically install recommended updates. This setting can address noncritical problems and help improve your computing experience. Optional updates are not downloaded or installed automatically.

To learn more about the kinds of updates that Microsoft publishes, go to the following Microsoft websites:To install Update Rollup 8 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:

1. Click Start, and then type Update in the Start Search box. In the list of results, click Windows Update.
2. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.
3. If you receive a message that states that important updates are available or that prompts you to review important updates, you can view and select the important updates to install.
4. In the list, click any important update for more information. Click to select the check box for any updates that you want to install, and then click OK.
5. Click Install updates.
6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted for an administrator password, type the password. If you are prompted for a confirmation, provide the confirmation.

Manual installation

To manually install Update Rollup 8 for Microsoft Dynamics CRM 2011, follow these steps:

1. Go to the following Microsoft Update catalog website:
   Microsoft Update Catalog

   (http://catalog.update.microsoft.com/v7/site/home.aspx)
2. In the Search box, type 2600644, and then click Search.
3. Click Add to add the update to the basket.
4. Click Download.
5. Click Browse, specify the folder to which you want to download the update, and then click OK.
6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.
7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update catalog, click the following article number to view the article in the Microsoft Knowledge Base:

Additional installation information

• After you install this update rollup, exit any existing CRM sessions, and then start a new CRM session to incorporate the changes.
• When you de-provision a Language Pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language. The re-provisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

Prerequisites

You must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) installed to apply this update rollup. For more information about this update rollup, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you apply the update rollup.

Removal information

You can uninstall Update Rollup 8 from a Microsoft Dynamics CRM server. However, you should back up your databases before you uninstall Update Rollup 8. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Dynamics CRM Q4 Service Update

Update Rollup 8 also contains the Dynamics CRM Q4 Service Update features that were released in Update Rollup 5 for Microsoft Dynamics CRM 2011. For more information about the Dynamics CRM Q4 Service Update features, go to the following Microsoft website:

Issues that are resolved in Update Rollup 8 for Microsoft Dynamics CRM 2011

Update Rollup 8 contains the following fixes and updates:

• An appointment is not displayed in the service calendar in Microsoft Dynamics CRM 2011.
  This issue occurs when the duration of the appointment is zero and when the end date of the appointment is the same as the start date of the next appointment.
• Consider the following scenario:
  • You create an appointment in the Microsoft Dynamics CRM 2011 client for Outlook.
  • You select the option to track the appointment in Microsoft Dynamics CRM, and then you save the appointment.
  • You open the appointment and then change the value in the pick list.
  In this scenario, the value in the pick list is not saved.
• When you copy the Service Manager role to rename the role, and then you assign the role to a user, the service calendar is not displayed. This issue occurs after you create a new organization in Microsoft Dynamics CRM 2011 with the Portuguese language pack installed.
• The Import Data Wizard stays in the loading status in Microsoft Dynamics CRM 2011 with Internet Explorer 10.
• The Microsoft Dynamics CRM 2011 client for Outlook crashes when the reading pane is enabled in a form that contains many multiline text box fields in Microsoft Dynamics CRM 2011.
• The W3WP process crashes with unhandled exceptions in the scheduling engine thread in Microsoft Dynamics CRM 2011.
• When there are many users and equipment and when the LeastBusy option is enabled in Microsoft Dynamics CRM 2011, you experience slow performance in the service-scheduling process.
• When you click attachments in the reading pane in Microsoft Dynamics CRM 2011, the Open button is enabled unexpectedly.
• Software Development Kit (SDK) receives a deserialization exception for users on Microsoft Office Online. This issue occurs because of an unexpected response from the GetUserRealm call.
• There is no validation for domains in the stage.axpx.cs page in Microsoft Dynamics CRM 2011.
• When you create a new Email type quick campaign and then select a new template that you created, an alert popup appears.
• When you run a report in Microsoft Dynamics CRM 2011 in a Report Definition Language (RDL) sandboxed environment, images in the report truncate or do not load.
• When you switch folders in Microsoft Dynamics CRM 2011 in a wide area network (WAN) environment, you experience slow performance.
• No perfmon data is logged for the "#Organizations" performance counter.
• When you apply Update Rollup 6 for Microsoft Dynamics CRM 2011, the language provisioning jobs fail. Additionally, you receive the following error message:
  Reprovisioning Job for 1033 Failed.
• When you click Insert Template in an email activity, you receive the following error message intermittently:
  An error has occurred.
• After you perform a synchronization process in the Microsoft Dynamics CRM 2011 client for Outlook, status reason codes are changed to the default status reason code in activities that are closed.
• When you click to open an attachment in a Microsoft Dynamics CRM 2011 record, the Open button is unavailable in the file download dialog box.
• You cannot seamlessly access Microsoft Dynamics CRM 2011 pages in the Microsoft Dynamics CRM 2011 client for Outlook.
• Assume that you call the SetLabel function from the "Xrm.Page.ui.controls" namespace on the priceperunit attribute of the Quote entity in Microsoft Dynamics CRM 2011. When you set the product type option to Write-in and then close the quote product form, you receive the following error message:
  Object doesn't support this property or method.
• When you try to list trusted domains in the New Multiple Users wizard in Microsoft Dynamics CRM 2011, an error occurs.
• You cannot import an organization into the same Microsoft Dynamics CRM 2011 deployment if the business unit entity has new attributes added.
• Assume that you update the default Outlook filter templates by using SDK. When you perform an Outlook Filter Reset process, two or three filters with the same name but with different fetchxml are generated.
• Assume that you untrack Microsoft Dynamics CRM email messages in the Outlook inbox explorer view in Microsoft Dynamics CRM 2011. When you try to delete the corresponding email activity from the Microsoft Dynamics CRM 2011 server, you receive the following error message:
  Unrecognized GUID Format.
• Assume that you are not a member of any administrative groups in an Active Directory schema. When you export a dynamic worksheet to a Microsoft Excel worksheet, you may receive the following error message:
  [Microsoft][ODBC SQL Server Driver][ SQL Server] The select permission was denied for the object 'fn_GetGuidsFromString'.
• The donotbulkpostalmail account attribute is not editable. Additionally, the account attribute is not listed when you design the entity form.
• When you synchronize appointments in Microsoft Dynamics CRM 2011 by using Microsoft Outlook online mode (noncached mode), all attendees in the appointments become organizers in Outlook.
• When you export advanced find views that contain "Or" conditions to dynamic worksheets, incorrect SQL query syntax is generated.
• When you revise a closed quote, you receive the following warning message:
  Are you sure you want to navigate away from this page?
  However, the Revised Quote form opens above the Closed Quote form.
• You cannot cancel the "On Save" event in a recurring appointment form by using Java scripts in Microsoft Dynamics CRM 2011.
• When you perform RetrieveMultiple queries for the listmemeber entity by using the paging functionality and then pass the paging cookies to improve performance, not all listmembers are returned. Some queries retrieve two full pages of data, and the second page indicates there are more records. However, no records are returned on the third page.
  This issue occurs when the "OrderType.Descending" order type is used in the OrderExpresion for the createdon or modifiedon attributes.
• When you open a form in Microsoft Dynamics CRM 2011, you receive the following script error message:
  The disk is full.
• Consider the following scenario in Microsoft Dynamics CRM 2011:
  • You click My Work, and then click Activities.
  • You click Phone Call, and then open the debugging tool.
  • You click the Script tab on the left side, and then click the Console tab on the right side.
  • You click the List in regarding field.
  In this scenario, you receive an error message that resembles the following:
  
  HTML1422: Malformed start tag. A self closing slash should be followed by a U+003E GREATER-THAN SIGN (>).
  lookupinfo.aspx, line 1018 character 5434
  HTML1422: Malformed start tag. A self closing slash should be followed by a U+300E GREATER-THAN SIGN (>).
  lookupinfo.aspx, line 1018 character 5440
  HTML1409: Invalid attribute name character. Attribute names should not contain ("),('),(<), or (=).
  lookupinfo.aspx, line 1018 character 5455
  
• Assume that you have a named instance of SQL Server that has ports specified and that you disable the SQL Browser service. When you try to install Microsoft Dynamics CRM 2011 in the named instance of SQL Server, the installation fails. Additionally, you cannot create organizations by using the named instance of SQL Server in Microsoft Dynamics CRM 2011.
• If you register a plug-in against an opportunity entity in the post-operation stage, the plug-in is unexpectedly executed outside the transaction.
• When you try to export campaign activity distribution failures to Microsoft Excel, you receive the following error message:
  Invalid Argument.
• When you receive incoming email messages from duplicate contacts in Microsoft Dynamics CRM 2011, the email messages are tracked incorrectly.
• A dynamic value, such as a date, in a record from a query does not reflect your time zone or regional date format in a dialog box.
• When you try to qualify an opportunity, an account, or a contact, a duplicate detention dialog box appears. However, when you continue to qualify the record, the dialog box stops responding. Additionally, you receive the following error message on the Internet Explorer status bar:
  Error on page.
• View list caching causes an incorrect list of views in other parts of Microsoft Dynamics CRM 2011. Therefore, when you customize the dashboard with a grid component and set certain views to be available in the grid component, not all views are displayed.
• Some entities are added to the cache to improve the performance for the Service Scheduling process.
  For more information about how to enable the performance improvements, click the following article number to view the article in the Microsoft Knowledge Base:
  2651621

  (http://support.microsoft.com/kb/2651621/ )

  Service Scheduling performance enhancements for Microsoft Dynamics CRM 2011
• When you synchronize appointments in Microsoft Dynamics CRM 2011 to Microsoft Outlook, the appointments are generated as meeting requests. This issue occurs even though there are no attendees who are listed in the appointments.
• Assume that a contact entity contains trailing spaces in a text field in Microsoft Dynamics CRM 2011. In this situation, the contact entity is synchronized continuously in the Microsoft Dynamics CRM client for Outlook. This occurs even though no record is changed in the contact entity.
• The edit.aspx page double-loads unexpectedly.

Hotfixes and updates that you must enable or configure manually

Update Rollup 8 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article.

Update Rollup 7 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 6 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. The article contains steps that you can follow after you install Update Rollup 6 for Microsoft Dynamics CRM 2011 to clean up the PrincipalObjectAccess table:To prevent pinned views from pulling down information to local SQL Server CE caches, a registry key can be set on the Microsoft Dynamics CRM 2011 Outlook clients. This can also help reduce the overall network traffic that is sent from a Microsoft Dynamics CRM 2011 server to a Microsoft Dynamics CRM 2011 Outlook client computer.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: To do this, follow these steps:

1. Log on to the Microsoft Dynamics CRM 2011 Outlook client computers as a user who has installed the Microsoft Dynamics CRM 2011 Outlook client.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate and then click the following registry subkey:
   HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
4. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
5. Type DisableMapiCaching, and then press ENTER.
6. Right-click DisableMapiCaching, point to New, and then click DWORD Value.
7. Right-click DisableMapiCaching, and then click Modify.
8. In the Value data box, type 1, and then click OK.
9. On the File menu, click Exit to exit Registry Editor.

Update Rollup 5 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. The article contains steps that you can follow before you install Update Rollup 2 for Microsoft Dynamics CRM 2011 if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 2011:Update Rollup 1 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.