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INTRODUCTION

Update Rollup 21 for Microsoft Dynamics CRM 4.0 is available. This article describes the hotfixes and the updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 4.0.

More information

Build number and file names for this update rollup

The build number of the update rollup packages for Microsoft Dynamics CRM 4.0 Server, Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook, and Microsoft Dynamics CRM 4.0 E-mail Router is 4.00.7333.3822.

The file names for the 32-bit versions of the update rollup packages are as follows:
  • CRMv4.0- KB2621054-i386-Server-LangID.exe
  • CRMv4.0- KB2621054-i386-Client-LangID.exe
  • CRMv4.0- KB2621054-i386-Router-LangID.exe
  • CRMv4.0- KB2621054-i386-DMClient-LangID.exe
  • CRMv4.0- KB2621054-i386-SRS-LangID.exe
  • CRMv4.0- KB2621054-i386-MUI-LangID.exe
The file names for the 64-bit versions of the update rollup packages for Microsoft Dynamics CRM 4.0 Server and for Microsoft Dynamics CRM 4.0 E-mail Router are as follows:
  • CRMv4.0- KB2621054-amd64-Server-LangID.exe
  • CRMv4.0- KB2621054-amd64-Router-LangID .exe
  • CRMv4.0- KB2621054-amd64-SRS-LangID.exe
  • CRMv4.0- KB2621054-amd64-MUI-LangID.exe

Update rollup information

The following file is available for download from the Microsoft Download Center:
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Download
Download the 2621054 package now.

Release Date: February 9, 2012

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

Apply this update rollup on computers that are running Microsoft Dynamics CRM 4.0 Server components or Microsoft Dynamics CRM for Microsoft Office Outlook components. If you have not installed Microsoft Windows Installer (MSI) 4.5, an Internet connection is required to install Update Rollup 21 for Microsoft Dynamics CRM for Microsoft Office Outlook. This is because you must download MSI 4.5. You must restart computers that are running Microsoft Dynamics CRM for Microsoft Office Outlook after you install Update Rollup 21.

Notes
  • Update Rollup 21 will install the Microsoft Report Viewer 2008 Redistributable Package.
  • Update Rollup 21 will install the Microsoft Visual C++ 2008 Redistributable Package.
You must install the Microsoft Dynamics CRM 4.0 Language Pack before you install Update Rollup 21 on computers that are running Multilingual User Interface (MUI). To do this, follow these steps:
  1. Visit the following Microsoft website:
    Microsoft Dynamics CRM 4.0 Language Pack
  2. In the Change Language drop-down box, select the appropriate language.
  3. Click Change to download the language pack.
Note If you installed this language pack previously, you must unprovision the language pack, install Update Rollup 21 on computers that are running MUI, and then reprovision the language pack. When you unprovision the language pack, all Microsoft Dynamics CRM users who use that language will have their language settings reverted to the base language. When you reprovision the language pack, users' language settings are not updated. You must reset the language settings in the Personal options.

After you install this update rollup, you must delete the temporary files in Internet Explorer. To do this, follow these steps:
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.
  3. Use one of the following methods, as appropriate for the version of Internet Explorer that you are using:
    • In Internet Explorer 8 or in Internet Explorer 9, click Delete in the Browsing history area, click to select the Temporary Internet files check box in the Delete Browsing History dialog box, click Delete, and then click OK.
    • In Internet Explorer 7, click Delete in the Browsing history area, click Delete files in the Temporary Internet Files area, and then click Yes.
    • In Internet Explorer 6, click Delete files in the Temporary Internet Files area, and then click OK.
The installation location of some Microsoft Dynamics CRM for Microsoft Office Outlook files is changed from the roaming profile to the local profile.

To reduce the size of the roaming profile, or if you experience long log-in times, remove the remaining files. To do this, follow the steps in the following article in the Microsoft Knowledge Base:
2004583 Long log-in times when you open Microsoft Dynamics CRM for Microsoft Office Outlook

Prerequisites

You must have Microsoft Dynamics CRM 4.0 installed to apply this update rollup. Additionally, Update Rollup 7 for Microsoft Dynamics CRM 4.0 is a prerequisite for Microsoft Dynamics CRM for Microsoft Office Outlook and for Microsoft Dynamics CRM Data Migration Manager.

For more information about Update Rollup 7, click the following article number to view the article in the Microsoft Knowledge Base:
971782 Update Rollup 7 for Microsoft Dynamics CRM 4.0 is available
None of the earlier update rollups are prerequisites for the server section of Microsoft Dynamics CRM.

Additionally, you must have the Microsoft .NET Framework 3.5 Service Pack 1 installed to apply Update Rollup 20. To obtain the .NET Framework 3.5, visit the following Microsoft website:
Microsoft .NET Framework 3.5

Restart requirement

If you are prompted, restart the computer after you apply Update Rollup 21.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Removal information

You can uninstall Update Rollup 21 from a Microsoft Dynamics CRM server. However, you should back up your databases before you uninstall Update Rollup 21. For more information, visit the following Microsoft Developer Network (MSDN) websites:
How to: Back Up a Database (SQL Server Management Studio)
How to: Restore a Database Backup (SQL Server Management Studio)

The latest updates for Microsoft Dynamics CRM 4.0 Help

In addition to the functional improvements and the fixes in this update rollup, a separate update for Microsoft Dynamics CRM 4.0 Help is also available in all supported languages. We encourage you to install the latest updates for Microsoft Dynamics CRM 4.0 Help.

Notes about how to export and import customizations

You can export customizations from a server that is running Microsoft Dynamics CRM 4.0 with Update Rollup 2 or a later update rollup. Then, you can import those customizations to a server that has Update Rollup 19 installed. You can also export customizations from a server that is running Microsoft Dynamics CRM 4.0 with Update Rollup 21 installed. Then, you can import those customizations to a server that has Update Rollup 2 or a later update rollup installed.

If you export customizations from a server that is running Microsoft Dynamics CRM 4.0, you must not import the customizations to the Microsoft Dynamics CRM 4.0 server in the following scenarios:
  • The Microsoft Dynamics CRM 4.0 server that you use to export the customizations has no updates installed. Or, it has only Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed. However, the server that you use to import the customizations has only Update Rollup 21 for Microsoft Dynamics CRM 4.0 installed.
  • The Microsoft Dynamics CRM 4.0 server that you use to export the customizations has only Update Rollup 21 for Microsoft Dynamics CRM 4.0 installed. However, the server that you use to import the customizations has no updates installed. Or, it has only Update Rollup 1 for Microsoft Dynamics CRM 4.0 installed.

Issues that are resolved in Update Rollup 21 for Microsoft Dynamics CRM 4.0

Update Rollup 21 is a cumulative update rollup that includes all the fixes for the issues that are documented in Update Rollups 1 through 20.

For more information about previous update rollups and the issues they resolve, click the following article numbers to view the articles in the Microsoft Knowledge Base:
952858 Update Rollup 1 is available for Microsoft Dynamics CRM 4.0
959419 Update Rollup 2 for Microsoft Dynamics CRM 4.1 is available
961768 Update Rollup 3 for Microsoft Dynamics CRM 4.0 is available
968176 Update Rollup 4 for Microsoft Dynamics CRM 4.0 is available
968141 Update Rollup 5 for Microsoft Dynamics CRM 4.0 is available
970148 Update Rollup 6 for Microsoft Dynamics CRM 4.0 is available
971782 Update Rollup 7 for Microsoft Dynamics CRM 4.0 is available
975995 Update Rollup 8 for Microsoft Dynamics CRM 4.0 is available
977650 Update Rollup 9 for Microsoft Dynamics CRM 4.0 is available
979347 Update Rollup 10 for Microsoft Dynamics CRM 4.0 is available
981328 Update Rollup 11 for Microsoft Dynamics CRM 4.0 is available
2028381 Update Rollup 12 for Microsoft Dynamics CRM 4.0 is available
2267499 Update Rollup 13 for Microsoft Dynamics CRM 4.0 is available
2389019 Update Rollup 14 for Microsoft Dynamics CRM 4.0 is available
2449283 Update Rollup 15 for Microsoft Dynamics CRM 4.0 is available
2477743 Update Rollup 16 for Microsoft Dynamics CRM 4.0 is available
2477746 Update Rollup 17 for Microsoft Dynamics CRM 4.0 is available
2477777 Update Rollup 18 for Microsoft Dynamics CRM 4.0 is available
2550097 Update Rollup 19 for Microsoft Dynamics CRM 4.0 is available
2550098 Update Rollup 20 for Microsoft Dynamics CRM 4.0 is available


Hotfixes and updates that you must enable or configure manually

Update Rollup 21 for Microsoft Dynamics CRM 4.0 contains no hotfixes or updates that you must enable or configure manually.

The following article in the Microsoft Knowledge Base contains hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 20.

Note If you previously installed Update Rollup 20, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 2655130 Error message when you try to synchronize a Dynamics CRM 4.0 client to Outlook: "An unknown error occurred while synchronizing data to Outlook"

The following Update Rollups for Microsoft Dynamics CRM 4.0 contain no hotfixes or updates that you must enable or configure manually:
  • Update Rollup 19
  • Update Rollup 18
  • Update Rollup 17

The following article in the Microsoft Knowledge Base contains hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 16.

Note If you previously installed Update Rollup 16, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 2514142 The Mapping page stops responding when you try to import an organization into Microsoft Dynamics CRM 4.0
The following article in the Microsoft Knowledge Base contains hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 15.

Note If you previously installed Update Rollup 15, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 2490574 The postal code of a contact appears in an incorrect position after you synchronize contacts from a Microsoft Dynamics CRM 4.0 server to a Microsoft Dynamics CRM 4.0 client for Microsoft Office Outlook
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 14.

Note If you previously installed Update Rollup 14, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 2436115 A time-out occurs or you experience slow performance when you save an Appointment activity after you run the Internet Information Services reset in Microsoft Dynamics CRM 4.0
  • 2459536 An appointment is deleted unexpectedly in the Outlook calendar for the attendee after the appointment is untracked in Microsoft Dynamics CRM 4.0
  • 2461448 The Reminder time of a task record in Outlook is overwritten unexpectedly by the Due time of the task record in the Microsoft Dynamics CRM 4.0 client for Outlook
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 13.

Note If you previously installed Update Rollup 13, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 2403296 Time-out errors occur when Microsoft Dynamics CRM 4.0 E-mail Router runs Microsoft SQL Server queries
  • 2403311 The Appointment records and the Service Activity records are not displayed when you click Add Existing Activity from the activity list of a Sales Force Automation entity in Microsoft Dynamics CRM 4.0
  • 2385412 You are prompted to log on unexpectedly when you try to create a new record from a lookup form in Microsoft Dynamics CRM 4.0
  • 2306918 You experience slow performance when you move to views that include custom attributes in Microsoft Dynamics CRM 4.0
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 12.

Note If you previously installed Update Rollup 12, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 2277590 The "Record a closed campaign response" check box is selected by default incorrectly in Microsoft Dynamics CRM 4.0
  • 2249156 Duplicate emails are sent unexpectedly from servers that contain the Async Service for Microsoft Dynamics CRM 4.0

Update Rollup 11 for Microsoft Dynamics CRM 4.0 contains no updates that you must enable or configure manually.

The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 10.

Note If you previously installed Update Rollup 10, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 981053 A workflow rule that contains a step to send an e-mail message causes a deadlock when many instances of the workflow are executed at the same time in Microsoft Dynamics CRM 4.0
  • 981882 You incorrectly receive an error message when you create an appointment for a contact in Microsoft Dynamics CRM 4.0
  • 981837 The lookup fields are not updated when you run the Microsoft Dynamics CRM SDK import process to update Microsoft Dynamics CRM 4.0
  • 981883 You cannot add the existing contracts or the existing quotes that are in "Active" status to a custom entity in Microsoft Dynamics CRM 4.0
  • 981840 A knowledge base (KB) article number uses an incorrect format when you create the KB article in Microsoft Dynamics CRM 4.0
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 9.

Note If you previously installed Update Rollup 9, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 948155 A date or a time may not be converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 950476 A date or a time is not converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 8.

Note If you previously installed Update Rollup 8, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 974529 Some child records and related records are unexpectedly visible to the previous record owner after you reassign records to another record owner in Microsoft Dynamics CRM 4.0
  • 977867 The Import Organization Wizard takes a long time to import an organization in Microsoft Dynamics CRM 4.0
  • 978006 The lookup view only shows the quotes or the contracts that are in "Draft" status when you try to link a custom entity to a quote or a contract in Microsoft Dynamics CRM 4.0
  • 978103 You cannot delete a custom many-to-many relationship after you run the Microsoft.Crm.SE.FixMissingBulkDeleteFailureRelationship.exe tool in Microsoft Dynamics CRM 4.0
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 7.

Note If you previously installed Update Rollup 7, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 975770 HTML that is contained in a field in an e-mail template is displayed as plain text in Microsoft Dynamics CRM 4.0
  • 976188 You cannot assign roles to a user even though you have the Assign Role privilege in Microsoft Dynamics CRM 4.0
  • 976978 Error message when you try to import Microsoft Dynamics CRM Online customizations into a Microsoft Dynamics CRM 4.0 organization: "Either the file could not be uploaded, or this is not a valid Customization file"
  • 979052 Error message when you run a report that contains several parameters in Microsoft Dynamics CRM 4.0: "Operation has timeout"
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 6.

Note If you previously installed Update Rollup 6, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 974584 You cannot deploy Microsoft Dynamics CRM by using an account that does not have local administrator permissions on Microsoft SQL Server
  • 974597 Htm/html attachments that contain malicious scripts can be opened in Microsoft Dynamics CRM 4.0
  • 974896 The Asyncoperation tables grow very large in Microsoft Dynamics CRM 4.0
The following articles in the Microsoft Knowledge Base contain the steps that you can follow before you install Update Rollup 5 if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 4.0.
  • 948155 A date or a time may not be converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
  • 950476 A date or a time is not converted to UTC time in the database for some time zones in Microsoft Dynamics CRM 4.0
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 4.

Note If you previously installed Update Rollup 4, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 959758 You cannot configure an Active Directory domain schema and Microsoft Dynamics CRM 4.0 URLs independently for external Active Directory users and for internal Active Directory users
  • 963054 Microsoft Dynamics CRM 4.0 generates activities for inactive members in a marketing list when you create campaign activities, quick campaign activities, or mail merge activities from the marketing list
  • 969946 A tool is available to extract the tracking token from the e-mail subject and update the tracking token column of the e-mail table in Microsoft Dynamics CRM 4.0
  • 958084 A hotfix is available to disable the Smart Matching feature in Microsoft Dynamics CRM 4.0
  • 955138 You experience slow performance or timeouts when you try to access some views in Microsoft Dynamics CRM 4.0
  • 951909 Error message when you try to import a customization to another Microsoft Dynamics CRM 4.0 server: "Invalid name prefix"
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 3.

Note If you previously installed Update Rollup 3, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 958562 The default precision of a money field is set to two when you use the Korean language or the Japanese language in Microsoft Dynamics CRM 4.0
  • 956330 Slow performance and high CPU utilization occur when you import customizations in Microsoft Dynamics CRM 4.0
  • 968515 The existing custom security roles are not granted hidden privileges after you apply hotfix 950886 in Microsoft Dynamics CRM 4.0
  • 958601 In Microsoft Dynamics CRM 4.0, the notes are lost if a duplicate record is detected when you try to save a record
  • 968672 The recipient does not see the Microsoft Dynamics CRM tracked e-mail icon when a Microsoft Dynamics CRM user sends another Microsoft Dynamics CRM user a Microsoft Dynamics CRM tracked e-mail message
  • 968755 The AsyncOperationBase and WorkflowLogBase tables grow very large and performance issues occur when you use many workflows in Microsoft Dynamics CRM 4.0
  • 968793 Unable to publish workflows after you install or remove a Microsoft Dynamics CRM 4.0 hotfix or update rollup
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 2.

Note If you previously installed Update Rollup 2, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 954322 Error message when you import some customizations to an upgraded installation of Microsoft Dynamics CRM 4.0: "Either the file could not be uploaded or Import failed"
  • 954940 Error message when you try to delete a custom entity record in Microsoft Dynamics CRM 4.0: "An error has occurred, please contact your administrator"
  • 955452 Line feeds are not used when you send an e-mail message that uses an e-mail template to render data that has line feeds in Microsoft Dynamics CRM 4.0
  • 955745 Error message when you try to configure the Microsoft Dynamics CRM 4.0 client for Outlook: "This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms"
  • 956527 The Microsoft Dynamics CRM client for Outlook consumes three times as much memory in version 4.0 as in version 3.0
  • 959248 Microsoft Dynamics CRM 4.0 slows to unacceptable levels when you process e-mail messages by using the Microsoft Dynamics CRM E-mail Router
  • 957871 The Workflow Expansion Task records cause the AsyncOperationBase table in the MSCRM database to grow too large in Microsoft Dynamics CRM 4.0
  • 959549 Administrators can unexpectedly view Active Directory users who do not belong to the administrator's organizational unit in Microsoft Dynamics CRM 4.0
The following articles in the Microsoft Knowledge Base contain hotfixes and updates that you must enable or configure manually and that are included in Update Rollup 1.

Note If you previously installed Update Rollup 1, and if you manually enabled these hotfixes and updates, you do not have to manually enable these hotfixes and updates after you apply Update Rollup 21.
  • 948843 You may experience slow performance when you run or edit workflows in Microsoft Dynamics CRM 4.0
  • 950175 You cannot use Outlook as expected until all Microsoft Dynamics CRM 4.0 add-ins are loaded
  • 950542 Synchronous plug-ins do not respond to the events that are triggered in Microsoft Dynamics CRM 4.0
  • 953340 E-mail messages from a CRM user to a queue are not delivered in Microsoft Dynamics CRM 4.0
  • 954811 Microsoft Dynamics CRM 4.0 Deployment Manager takes a long time to open on a Microsoft Dynamics CRM 4.0 server

Hotfixes and updates that were released as individual fixes

Update Rollup 21 for Microsoft Dynamics CRM 4.0 contains the following hotfixes or updates that were released as individual fixes:

  • 2667046 Applications that use the Microsoft CRM Deployment web service may experience time-out errors in deployments that have large domains and multiple sub domains.


Update Rollup 21 contains the following additional fixes. None of these fixes are documented in a separate Knowledge Base article.
  • When you map users during the organization import process and then delete the users from Active Directory, the organization import process fails.
  • When you add many marketing list members by using the Advanced Find function, and then you use the Add all the members option, you experience slow performance in Microsoft Dynamics CRM. Additionally, Microsoft SQL Server stops responding.
  • Assume that you have two related entities. When only one of the entities has the Create privilege, Microsoft Dynamics CRM users cannot see the Add Existing button on the sub grids of the entity that does not have the Create privilege.
  • When you enable or disable a user, SYSTEM is displayed in the Last Modified By field of the record. However, the user who performed the action should be displayed in the field.
  • Assume that you upload data in a Microsoft Dynamics CRM 4.0 client for Outlook that is in offline mode. Then, you go online and perform a client synchronization. In this situation, you experience slow performance during client synchronization. However, the issue does not occur when you run the Fiddler tool.
  • Assume that you reassign a workflow rule definition to another user, and the user publishes the workflow. The workflow instance records are associated with an entity type against which the workflow is run. In this situation, you cannot open the workflow instance in the System Jobs menu. Additionally, the workflow instance is not displayed in the relationship entity for workflow instances in the System Jobs menu in the workflow definition form.

Special Considerations

Microsoft Dynamics CRM 4.0 does not support 64-bit versions of Microsoft Office 2010.

With Update Rollup 8 installed, the Microsoft CRM E-mail Router Service supports Microsoft Exchange Server 2010.

With Update Rollup 12 installed, the Rule Deployment Wizard supports Microsoft Exchange Server 2010.

Microsoft Dynamics CRM for Microsoft Office Outlook AutoUpdate IDs and link IDs

For more information about how to use the AutoUpdate feature, visit the following Microsoft websites:
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Article ID: 2621054 - Last Review: May 13, 2014 - Revision: 2.0
Applies to
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbexpertiseinter atdownload kbsurveynew KB2621054

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