Update Rollup 12 for Microsoft Dynamics CRM 2011 is available

Update Rollup 12 for Microsoft Dynamics CRM 2011 will be available January 2013. This article describes the hotfixes and updates that are included in this update rollup. This update rollup is available for all languages that are supported by Microsoft Dynamics CRM 2011.

Note Microsoft Dynamics CRM Update Rollup 12 introduces additional browser compatibility. For more information about this, go to the following Microsoft website:


Update Rollup 12 includes new indexes for the following entities in the Quick Find Search Optimization feature. See complete details below on the indexes created. These indexes will be created during the Update Rollup 12 installation and you may notice that part of the installation will take longer to complete. The reason for this is that the indexes need to be populated and based on the size of your dataset the completion time will vary

• Cases
• Opportunities
• Competitors
• Contact (the Phone Number fields)
• Business Unit
• Connection
• Connection Role
• KB Article
• Lead
• Product
• Sales Literature

Indexes added with Microsoft Dynamics CRM 2011 Update Rollup 12


Note Update Rollup 12 also contains changes for SDK, metadata, and Activity Feeds. For more information, go to the following Microsoft websites:





Note A previous update rollup (Update Rollup 10 for Microsoft Dynamics CRM 2011) introduced additional functionality and support in Microsoft Dynamics CRM 2011. For more information about this, go to the following Microsoft websites:
Update Rollup 10 includes performance improvements for retrieving multiple queries and for the Quick Find feature. For more information, see the "Optimizing the performance of queries against large datasets" and "Optimizing the performance of quick find queries" sections on the following Microsoft website:

Build number and file names for this update rollup

Update rollup information

Update Rollup 12 for Microsoft Dynamics CRM 2011 will be available for on-premise customers in January 2013. 

The following file is available for download from the Microsoft Download Center:
Download the 2795627 package now.

Release Date:

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Installation information

Important You cannot import a database that was created by using Microsoft Dynamics CRM 2011 Update Rollup 6 or a later version of Microsoft Dynamics CRM 2011 into a deployment of Microsoft Dynamics CRM 2011 Update Rollup 5 or an earlier version of Microsoft Dynamics CRM 2011.

Windows Update installation

Use Windows Update to automatically install Update Rollup 12 for Microsoft Dynamics CRM 2011. Update Rollup 12 for Microsoft Dynamics CRM 2011 will be available January 2013. 

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for Windows updates, go to the following Microsoft websites:
To install Update Rollup 12 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:

1. Click Start, and then type Update in the Start Search box. In the list of results, click Windows Update.
2. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.
3. If you receive a message that states that important updates are available or that prompts you to review important updates, click to select the check boxes for any updates that you want to install, and then click OK. Additionally, click any update for more information.
4. Click Install updates.
5. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted for an administrator password, type the password. If you are prompted for a confirmation, provide the confirmation.

Update Rollup 12 for the Microsoft Dynamics CRM Server components will not be posted to Windows Update. However, all other Microsoft Dynamics CRM 2011 components will be available from Windows Update.

Manual installation

To manually install Update Rollup 12 for Microsoft Dynamics CRM 2011, follow these steps.

Note Update Rollup 12 for Microsoft Dynamics CRM 2011 will be available January 2013.

1. Go to the following Microsoft Update catalog website:
   Microsoft Update Catalog

   (http://catalog.update.microsoft.com/v7/site/home.aspx)
2. In the Search box, type 2795627, and then click Search.
3. Click Add to add the update to the basket.
4. Click Download.
5. Click Browse, specify the folder to which you want to download the update, and then click OK.
6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.
7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update catalog, click the following article number to view the article in the Microsoft Knowledge Base:

Additional installation information

• After you install this update rollup, exit any existing CRM sessions and then start a new CRM session.
• When you de-provision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language. The re-provisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

Prerequisites

You must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) or a later version of Microsoft Dynamics CRM 2011 installed to apply this update rollup. For more information about Update Rollup 6, click the following article number to view the article in the Microsoft Knowledge Base: For information about compatibility, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted to restart the computer, do so after you apply the update rollup.

Removal information

You can uninstall Update Rollup 12 from a server that is running Microsoft Dynamics CRM. However, back up your databases before you uninstall Update Rollup 12. For more information, go to the following Microsoft Developer Network (MSDN) websites:Note If you apply Update Rollup 10v2 in addition to Update Rollup 10v1, and then you remove Update Rollup 10v2, reconfigure the Microsoft Dynamics CRM for the Outlook client.

Issues that are resolved in Update Rollup 12 for Microsoft Dynamics CRM 2011

Update Rollup 12 resolves the following issues:

• A scope attribute is not used for data table header cells to identify row and column headers.
• When you enable the Check Incoming E-mail in Outlook parameter in a Microsoft Dynamics CRM 2011 Outlook client, you receive email messages that have a link state of zero.
• You can publish an article even though you do not have the permissions to publish the article.
• You cannot connect to the Online Service Delivery Platform (OSDP) organization by using the Microsoft Dynamics CRM Development Toolkit.
• After you install Update Rollup 6 for Microsoft Dynamics CRM 2011, you cannot install the SSRS Data Connector.
• You cannot set up HomeRealmUrl by using an email message router in Microsoft Dynamics CRM 2011.
• The width of the email message template selection box is fixed. Therefore, long titles occupy multiple lines.
• You cannot open the Audit History, Workflows, or Dialogs form from the Connections form.
• Microsoft Dynamics CRM 2011 logs private information in the application event log unexpectedly.
• When you click Save after you change an entity in an account form, the account form is sent to the background.
• You experience slow performance in CRM 2011 Outlook client when you disabled the Use Cached Exchange Mode parameter in Outlook settings.
• When you log in to Microsoft Dynamics CRM 2011, the system processes an expensive query in the PrincipalObjectAccessReadSnapshot table.
• After you enable the Slovenian multilingual user interface (MUI) and set the duration of a record to more than one hour, you cannot save the record.
• After you open a grid from a website that is not related to Microsoft Dynamics CRM by using a navigation heading link, you cannot open a record or lookup value in the grid.
• Duplicate appointments are created when you track an appointment on a shared calendar. This issue occurs when the Use Cached Exchange Mode parameter is disabled.
• Assume that you add a Unit Test project to a Solution in Microsoft Visual Studio 2010 that uses a Microsoft Dynamics CRM 2011 package project. When you generate a wrapper by using the developer toolkit for the Unit Test project, you receive the following error message:
  The parameter is incorrect. (Exception from HRESULT: 0x80070057(E_INVALIDARG)).
• When you export a record to Microsoft Excel, a stack trace error occurs.
• Assume that you log in to Microsoft Dynamics CRM 2011 by using Internet-facing Deployment (IFD). When you open multiple windows, you receive the "Authentication is Required" prompt form in each window.
• When a plug-in related error occurs, you receive the following error message instead of a plug-in exception:
  ISV code aborted the operation.
• After you install Microsoft Dynamics CRM 2011 Update Rollup 10, and when the Claims Base Authentication feature is enabled, you cannot access the Microsoft Dynamics CRM 2007 endpoints.
• Assume that you use a profile whose username has the same prefix as the username of another profile. Then, you specify credentials for the profile in an email message router. When you test the access to the profile in the email message router, you receive the following error message:
  The specified object was not found in the store. Verify that the specified user credentials have Receive permission on the target mailbox.
• The Mail Merge button is disabled in the Account form for a salesperson user who does not have Write permissions.
• You cannot enable the "Audit on Process Entity" feature for an organization that is based in Japan.
• You cannot change the Sender field for a phone call record by using a plug-in that was registered in the pre-operation stage in synchronous execution mode.
• You can use the Quick Campaign & Campaign Response feature even though you do not have the permission to create a Quick Campaign in a Microsoft Dynamics CRM 2011 Outlook client.
• When the "Preview all items in Auto Preview" setting is enabled for the Japanese language option in Outlook, Outlook crashes.
• Assume that you enable the ADFS features in Microsoft Dynamics CRM 2011. Then, you copy the URL of an entity record in a browser, you paste the URL in an Excel worksheet, and then you click the hyperlink. When you click the hyperlink again, the hyperlink does not direct you to the correct page.
• When you click Calendar control in a form that has the Datetime field set as read-only in Internet Explorer 8, a script error occurs.
• The MaxLength value is incorrect in the MaxLength attribute for theActivityPartyBase.ExchangeEntryIdfield.
• Assume that you receive an updated appointment that was created by using the web form in a Microsoft Dynamics CRM 2011 Outlook client. When you click Synchronize with CRM, the original appointment is not removed.
• Assume that you install Microsoft Dynamics CRM 2011 Update Rollup 10, and then you open Microsoft Dynamics CRM 2011 in Windows Internet Explorer. When the MaxRowsPerPage or TurnOffFetchThrottling key is enabled, you receive an error message that states that you received page number zero.
  For more information about how to enable the MaxRowsPerPage and the TurnOffFetchThrottling keys, click the following article number to view the article in the Microsoft Knowledge Base:
  911510

  (http://support.microsoft.com/kb/911510/ )

  The number of search results that is returned is 5,000 when you set the "Count" attribute to 20,000 in Microsoft Dynamics CRM
• Assume that you install Microsoft Dynamics CRM 2011 Update Rollup 10. When you manually process a synchronization for which the "Ignore all errors" setting is enabled in a Microsoft Dynamics CRM 2011 Outlook client, failed records are displayed in the synchronization results.
• Assume that you install Microsoft Dynamics CRM 2011 Update Rollup 10. When you manually process a synchronization for which the "Ignore all errors" setting is enabled in a Microsoft Dynamics CRM 2011 Outlook client, failed records are displayed in the synchronization results.
• After you deploy a Help server that is connected to Microsoft Dynamics CRM 2011, images are not displayed in Help files.
• When an active and inactive contact use the same email address, email messages are associated with the inactive contact.
• When you run the Detect Duplicates function on all records and pages in a personal view in a Microsoft Dynamics CRM 2011 Outlook client, you receive the following error message:
  Column 'a_queryapi' does not belong to table Cache_userquery_6f93545d-69ed-4bee-ba03-c678d850c844.
• When the LookupMru and RecentlyViewed web services are called, Internet Explorer freezes.
• It takes longer than expected to install an update rollup for Microsoft Dynamics CRM 2011 on a database that contains large amounts of data. This issue occurs when a RecreateIndex column is set to 1 in the MetadataSchema.EntityIndex table.
• When you enable an audit an entity that uses a plug-in in Microsoft Dynamics CRM 2011, the entity does not work as expected.
• After you apply hotfix 2699988, and when Internet Explorer 9 is installed, you cannot export reports from a Microsoft Dynamics CRM 2011 Outlook client.
  For more information about hotfix 2699988, click the following article number to view the article in the Microsoft Knowledge Base:
  2699988

  (http://support.microsoft.com/kb/2699988/ )

  MS12-037: Cumulative Security Update for Internet Explorer: June 12, 2012

Hotfixes and updates that you must enable or configure manually

Update Rollup 12 for Microsoft Dynamics CRM 2011 contains hotfixes or updates that you must enable or configure manually. 

Ability to sync the private property from Outlook to CRM

Sync the private property from Outlook appointments to Microsoft Dynamics CRM 2011 with Update Rollup 13

Update Rollup 11 for Microsoft Dynamics CRM 2011 contains hotfixes or updates that you must enable or configure manually. You must manually resolve this issue after you install the hotfixes or updates.

Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment.

Microsoft Dynamics CRM E-mail Router Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment

Update Rollup 10 for Microsoft Dynamics CRM 2011 has no hotfixes or updates that you must enable or configure manually.

For more information about the functionality of the EnableRetrieveMultipleOptimization property, view the "Optimizing the Performance of Queries Against Large Datasets" section in the following white paper.

For more information about the Quick Find functionality, view the "Optimizing the Performance of Quick Find Queries" section in the following white paper.

To download the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper, go to the following Microsoft Download Center website:Update Rollup 8 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually. To enable or configure update on a server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article: Update Rollup 7 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 6 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually. To enable or to configure the update on a server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article:To clean up the PrincipalObjectAccess table after you install Update Rollup 6, follow the steps in the following Microsoft Knowledge Base article:Update Rollup 5 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following update that you must enable or configure manually. To enable or to configure the update on a server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. Additionally, if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 2011, follow the steps in the following Microsoft Knowledge Base article:Update Rollup 1 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.