Article ID: 287854 - View products that this article applies to.
This article was previously published under Q287854
After you upgrade to Microsoft Outlook 2002 from Microsoft Outlook 2000, the Autocomplete feature of Outlook 2002 may not function correctly.
This problem occurs when a 0-byte .nick file exists at the time that you upgrade from Outlook 2000 to Outlook 2002. Outlook 2002 does not create the .NK2 file that is used to cache names for the Autocomplete feature.
To resolve this problem, rename the Outlook 2000 .nick file and repair Outlook 2002.
How to Find and Rename the .nick File
How to Repair Outlook 2002
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/287623/EN-US/ )OL2002: How to Reset the Nickname and Automatic Completion Cache