Error Message: Explorer Has Caused an Error in Navshell.dll

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Article ID: 295746 - View products that this article applies to.
This article was previously published under Q295746
This article has been archived. It is offered "as is" and will no longer be updated.
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
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SYMPTOMS

When you use Windows Millennium Edition (Me), you may receive the following error message randomly:
Explorer has caused an error in Navshell.dll. Explorer will now close. If you continue to experience problems, try restarting your computer.

CAUSE

This behavior can occur if you have Symantec Norton AntiVirus installed, and you use the Scan with Norton AntiVirus command.

WORKAROUND

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
129972Computer viruses: description, prevention, and recovery
To work around this issue, Symantec recommends that you remove the Scan with Norton AntiVirus command that appears when you right-click an object. For information about how to do this, visit the following Symantec Web site:
http://www.symantec.com/techsupp/
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

To learn more about this issue, contact Symantec.

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Properties

Article ID: 295746 - Last Review: October 23, 2013 - Revision: 3.1
APPLIES TO
  • Microsoft Windows Millennium Edition
Keywords: 
kbnosurvey kbarchive kb3rdparty kberrmsg kbprb KB295746

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