Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
You May Not Be Able to Sign Up for the Internet by Using a Modem
Article ID: 308131 - View products that this article applies to.
This article was previously published under Q308131
When you run the wizard to set up Internet access, you receive the following prompt:
Do you want help finding an Internet service provider?When you click Yes, you may receive the following error message:
Unable to connect to the Internet. You computer is no longer connected to the Internet through your network.
This problem can occur if your computer contains two or more devices that are considered valid network adapters by Windows XP. For example if your computer contains a 1394 port or Wireless Fidelity (WiFi) network adapter along with a modem, or two network adapter cards, the wizard may attempt to use the wrong device to collect information about Internet service providers (ISPs). If the device the wizard attempts to use does not have Internet access, you receive the error message.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389The English version of this fix should have the following file attributes or later:
(http://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Date Time Size File name -------------------------------------- 28-Sep-2001 09:32 23,747 Migrate.js
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.