Article ID: 311030 - Last Review: January 31, 2007 - Revision: 1.3

OLEXP: Outlook Express Is Slow to Open Mail Messages and Links to Web Pages

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This article was previously published under Q311030
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824  (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express
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SYMPTOMS

When you click a Web link in a message in Outlook Express, you may experience slow response. Also, opening a message may take an unusually long time.
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CAUSE

This behavior can occur if you have turned on background compaction of stored newsgroup messages in Outlook Express.
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RESOLUTION

To resolve this behavior, turn off background compaction:
  1. In Outlook Express, on the Tools menu, click Options.
  2. Click the Maintenance tab, click to clear the Compact messages in the background check box, and then click OK.
  3. Quit and then restart Outlook Express.
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APPLIES TO
  • Microsoft Outlook Express 5.5
  • Microsoft Outlook Express 5.01 Service Pack 2
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 6.0
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Keywords: 
kbenv kbprb KB311030
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