Versions of Comet Cursor That Are Earlier Than Version 4.0 Cause an Error Message

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Article ID: 316085 - View products that this article applies to.
This article was previously published under Q316085
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SYMPTOMS

When you are using Internet Explorer after you install a version of Comet Systems "Comet Cursor" that is earlier than version 4.0, you may receive the following error message:
Iexplore.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If the error message is still displayed and you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
   App name       App version   Module name   Module version    Offset
   --------------------------------------------------------------------
   iexplore.exe   6.0.2600.0    cscore.dll    3.71.282.237      Various
   iexplore.exe   6.0.2600.0    cscore.dll    <less than 4.0>   Various
				

CAUSE

This issue may occur if some components of Comet Cursor are still installed on your computer, or you are using a version of Comet Cursor that is not completely compatible with Internet Explorer.

WORKAROUND

To work around this issue, remove the Comet Cursor program or turn off all third-party browser helper objects.

Remove Comet Cursor if All Comet Cursor Files Are Present on Your Computer

To remove the Comet Cursor program, use the appropriate method.

Windows XP

  1. Click Start, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the Comet-Comet Cursor entry, and then click Change/Remove.

Versions of Windows That Are Earlier than Windows XP

  1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
  2. Click the Comet-Comet Cursor entry, and then click Add/Remove Programs.

Turn Off Third-Party Browser Helper Objects

For additional information about how to turn off third-party browser helper objects, click the article number below to view the article in the Microsoft Knowledge Base:
298931 How to Disable Third-Party Tool Bands and Browser Helper Objects

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Comet Systems, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Properties

Article ID: 316085 - Last Review: February 27, 2014 - Revision: 3.4
APPLIES TO
  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Media Center Edition
    • Microsoft Windows XP Tablet PC Edition
    • Microsoft Windows XP Professional x64 Edition
    • Microsoft Windows 2000 Advanced Server
    • Microsoft Windows 2000 Datacenter Server
    • Microsoft Windows 2000 Professional Edition
    • Microsoft Windows 2000 Server
    • Microsoft Windows Millennium Edition
Keywords: 
kbnosurvey kbarchive kb3rdparty kbenv kberrmsg kbprb kbprod2web KB316085

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