Article ID: 318365 - View products that this article applies to.
This article was previously published under Q318365
When you try to print a large paper size at a high resolution, your print job may not complete correctly. When you try to print a test page, you may receive the following error message:
Test page failed to print. Would you like to view the print troubleshooter for assistance? Operation could not be completed.
This problem may occur if the maximum size of a device surface was set at 4 billion pixels. Because of a limitation in Windows XP and Windows 2000, attempts to create a device surface that is larger than 4 billion pixels do not work.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Hotfix InformationThe English version of this fix should have the following file attributes or later:
Date Time Version Size File name ------------------------------------------------------ 03-Apr-2002 22:04 5.1.2600.41 1,670,912 Win32k.sys
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Hotfix InformationA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ----------------------------------------------------------- 13-Apr-2002 18:39 5.0.2195.5265 42,256 Basesrv.dll 13-Apr-2002 18:39 5.0.2195.5520 222,480 Gdi32.dll 13-Apr-2002 18:39 5.0.2195.4928 708,880 Kernel32.dll 25-Jun-2001 22:17 18.104.22.168 47,808 User.exe 13-Apr-2002 18:39 5.0.2195.4314 402,192 User32.dll 13-Apr-2002 18:39 5.0.2195.5521 369,424 Userenv.dll 04-Apr-2002 14:29 5.0.2195.5531 1,642,960 Win32k.sys 23-Jan-2002 14:45 5.0.2195.4865 178,960 Winlogon.exe 13-Apr-2002 18:39 5.0.2195.4602 243,472 Winsrv.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Windows XPThis problem was first corrected in Windows XP Service Pack 1.
Windows 2000This problem was first corrected in Microsoft Windows 2000 Service Pack 4.
The 4 billion pixel-limitation that is described in this article is removed after you apply this hotfix. This problem was reproduced by printing to a paper size that is larger than 36 by 360 at a resolution of 600 dpi. This problem may also exist with other paper size and resolution combinations.