Windows Explorer incorrectly sorts files and folders with 10 or more consecutive numerals

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Article ID: 318872 - View products that this article applies to.
This article was previously published under Q318872
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SYMPTOMS

Files and folders whose names contain 10 or more consecutive numerals are not sorted correctly in Windows Explorer. For example, assume that you have folders with these names:
1111111111
2222222222
3333333333
4444444444
5555555555
In Windows Explorer, these folder names may be sorted as:
2222222222
3333333333
4444444444
1111111111
5555555555
Note By default, Windows XP sorts numerals in file and folder names according to their numeric value. For more information about sort order in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
319827 The sort order for files and folders whose names contain numerals is different in Windows Vista, Windows XP, and Windows Server 2003 than it is in Windows 2000

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
   Date          Time    Version       Size      File name
   ---------------------------------------------------------
   14-Mar-2002   08:32   6.0.2600.37   391,168   Shlwapi.dll
				

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 1.

Properties

Article ID: 318872 - Last Review: August 28, 2007 - Revision: 3.6
APPLIES TO
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Professional x64 Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbshell kbwinxpsp1fix KB318872

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