Article ID: 321590 - View products that this article applies to.
This article was previously published under Q321590
After your computer resumes from hibernation, the Human Interface Device (HID) audio control keys on an attached Universal Serial Bus (USB) keyboard may not work. This problem does not occur if you move the mouse or press other keys on the keyboard after the computer resumes from hibernation before you press the audio control key (such as a volume control key).
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
(http://support.microsoft.com/kb/322389/EN-US/ )How to Obtain the Latest Windows XP Service Pack
Date Time Version Size File name ---------------------------------------------------- 10-May-2002 13:31 5.1.2600.44 19,456 Hidserv.dll
To work around this problem, move the mouse or press other keyboard keys before you press audio control keys.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Contact us for more help
Connect with Answer Desk for expert help.