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The DisablePagingExecutive Setting May Cause Windows 2000 to Hang

Article ID: 323608 - View products that this article applies to.

Hotfix Download Available

This article was previously published under Q323608

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SYMPTOMS

Your computer may stop responding (hang) if you run Windows 2000 with the DisablePagingExecutive setting turned on.

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The problem occurs because memory management does not return the resident available pages that are used by a driver when the driver is unloaded from the session space. This causes Windows to act as if it has no available physical memory.

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RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910

(http://support.microsoft.com/kb/260910/EN-US/ )

How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   31-May-2002  10:48  5.0.2195.5265     42,256  Basesrv.dll
   31-May-2002  10:48  5.0.2195.4928    708,880  Kernel32.dll
   31-May-2002  10:45  5.0.2195.5843  1,687,488  Ntkrnlmp.exe
   31-May-2002  10:46  5.0.2195.5843  1,687,296  Ntkrnlpa.exe
   31-May-2002  10:46  5.0.2195.5843  1,707,776  Ntkrpamp.exe
   31-May-2002  10:45  5.0.2195.5843  1,665,216  Ntoskrnl.exe
   19-Apr-2002  17:45  5.2.2.2            3,584  Spmsg.dll
   19-Apr-2002  17:46  5.2.2.2           44,032  Spuninst.exe
   12-Jun-2001  22:05  5.0.2195.3727      3,856  Svcpack1.dll

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 4.

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MORE INFORMATION

For additional information about turning off Paging Executive, click the article number below to view the article in the Microsoft Knowledge Base:

184419

(http://support.microsoft.com/kb/184419/EN-US/ )

How to Stop the NTExecutive from Paging to Disk

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173

(http://support.microsoft.com/kb/265173/EN-US/ )

The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861

(http://support.microsoft.com/kb/296861/EN-US/ )

Use QChain.exe to Install Multiple Hotfixes with One Reboot

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