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Microsoft Outlook Web Access (OWA) in Exchange 2000 provides convenient access to Exchange 2000 mailbox data through a Web browser. Administrators can use this white paper to troubleshoot configuration problems and common network issues that prevent users from successfully logging on and using OWA. This white paper is intended for Exchange 2000 or OWA administrators who are familiar with Hypertext Transfer Protocol (HTTP) and basic Microsoft Windows 2000 concepts. To troubleshoot issues that may occur, you may find it useful to have some familiarity with Microsoft Internet Information Services (IIS).
Use the five steps that are presented in this paper to troubleshoot the most common OWA logon errors. These steps help you to determine the following information:
NOTE: This white paper focuses on problems that prevent you or your customer from using OWA, such as the inability to log on or the inability to see items in your folders, as opposed to problems that may occur during an OWA session. This white paper covers the following steps to help you troubleshoot your problem:
The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
Troubleshooting Outlook Web Access in Microsoft Exchange 2000 Server
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(http://support.microsoft.com/kb/119591/EN-US/ )How to Obtain Microsoft Support Files from Online Services