A ping request cannot find the host by using the hexadecimal IP address on a Windows XP-based computer

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Article ID: 330559 - View products that this article applies to.
This article was previously published under Q330559
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SYMPTOMS

After you apply Service Pack 1 (SP1) to Microsoft Windows XP Professional, if you ping the host computer by using the hexadecimal Internet Protocol (IP) address, you receive an error message that is similar to the following:
Ping request could not find host 0xc0a80001. Please check the name and try again.
Note The 0xc0a80001 value may vary according to the hexadecimal IP address that you use.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit editions
   Date         Time   Version          Size     File name
   -------------------------------------------------------------------------
   24-Oct-2002  14:29                     1,804  Hotfix.txt
   23-Oct-2002  04:07  5.3.5.0            4,608  Spmsg.dll
   23-Oct-2002  04:08  5.3.5.0           82,944  Spuninst.exe
   23-Oct-2002  17:10  5.1.2600.1135     70,656  Ws2_32.dll
   23-Oct-2002  11:18                   148,480  Ws2_32.pdb
   27-Feb-2002  11:28                     4,092  Eula.txt
   24-Oct-2002  07:38                     7,658  Q330559.cat
   23-Oct-2002  04:08  5.3.5.0           18,432  Spcustom.dll
   23-Oct-2002  04:07  5.3.5.0          404,992  Update.exe
   23-Oct-2002  7:09                      3,779  Update.inf
   23-Oct-2002  7:10                         86  Update.ver
   24-Oct-2002  13:14  5.1.2600.27      361,320  Q330559_wxp_sp2_x86_enu.exe
Windows XP 64-Bit Edition
   Date         Time   Version          Size     File name            Platform
   ---------------------------------------------------------------------------
   25-Oct-2002  10:56                     1,804  Hotfix.txt
   23-Oct-2002  04:07  5.3.5.0            4,096  Spmsg.dll            IA-64
   23-Oct-2002  04:07  5.3.5.0          201,216  Spuninst.exe         IA-64
   23-Oct-2002  17:10  5.1.2600.1135    259,584  Ws2_32.dll           IA-64
   23-Oct-2002  11:18  5.1.2600.1135     70,656  Wws2_32.dll          x86
   23-Oct-2002  11:18                   150,528  Ws2_32.pdb
   11-Sep-2002  05:34                     4,092  Eula.txt
   24-Oct-2002  07:38                     7,956  Q330559.cat
   23-Oct-2002  04:07  5.3.5.0           51,712  Spcustom.dll         IA-64
   23-Oct-2002  04:07  5.3.5.0          845,312  Update.exe           IA-64
   23-Oct-2002  17:10                     4,007  Update.inf
   23-Oct-2002  17:10                       156  Update.ver
   24-Oct-2002  13:15  5.1.2600.27      572,264  Q330559_wxp_sp2_ia64_enu.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

Properties

Article ID: 330559 - Last Review: December 1, 2007 - Revision: 2.6
APPLIES TO
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbwinxpsp2fix kbqfe kbbug kbfix kbwinxppresp2fix KB330559

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