FIX: Error 1308 When You Install a Program from an Internet Source Location

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Article ID: 811364 - View products that this article applies to.
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SYMPTOMS

When you try to install a program by using an Internet source location, you may receive the following 1308 error message:
Source file not found: http://theserver/theshare/c/temp/DOTLOC~1/test.~~~. Verify that the file exists and that you can access it.
This problem occurs under the following conditions:
  • You use a command line similar to the following:
    msiexec /i "http://theserver/theshare/test.msi" /l*v c:\thelog.log
    -and-
  • The Test.msi file has entries in the IsolatedComponent table.
The following error message (or similar) appears in the verbose log (thelog.log):

MSI (s) (E8:0C): Package path is a URL. Downloading package.
MSI (s) (E8:0C): Note: 1: 1308 2: http://theserver/theshare/c/temp/DOTLOC~1/test.~~~

CAUSE

This problem occurs because of a bug in the Windows Installer installation service. Installing from an Internet source location is supported and should work as expected, regardless of the files in the IsolatedComponents table of the Installation .msi file.

RESOLUTION

Windows XP service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

Windows XP

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size       File name
   -------------------------------------------------------
   20-Feb-2003  16:04  2.0.2600.1168  2,012,160  Msi.dll

Windows 2000 service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix information

Windows 2000

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date           Time   Version        Size       File name
   ---------------------------------------------------------
   03-March-2003  11:54  2.0.2600.1109  2,014,720  Msi.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows 2000 Service Pack 4. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

The 1308 error message that appears in the "Symptoms" section of this article does not occur on Windows 2000 Service Pack 1 or Windows Service Pack 2 because these versions of the operating system use Windows Installer 1.1. This problem is specific to Windows Installer 2.0 and occurs on Windows 2000 Service Pack 3, Windows XP, and Windows XP Service Pack 1.For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Properties

Article ID: 811364 - Last Review: October 11, 2005 - Revision: 2.3
APPLIES TO
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Service Pack 3
  • Microsoft Windows 2000 Service Pack 3
Keywords: 
kberrmsg kbbug kbfix kbwin2000presp4fix kbqfe kbsysadmin kbsetup kbwinxpsp2fix kbdeployment kbwinxppresp2fix kbsxs kbwin2ksp4fix atdownload kbhotfixserver KB811364

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