A Crash Occurs in Ks.sys on Computers with Intel Hyper-Threading CPU

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Article ID: 812035 - View products that this article applies to.
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SYMPTOMS

Ks.sys may crash if you repeatedly start and stop a Hauppauge playback graph on a computer with an Intel CPU that uses Hyper-Threading technology.

CAUSE

I/O request packets (IRPs) are completed on the pending queues without being called back. The routine does not undo the preparation for the request. That causes resources to leak. The data buffer address for data SRBs is not restored to the correct address from the mapped address. Therefore, the FreeFrame routine calls the wrong address when the frames are freed from the allocator.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version        Size    File name
--------------------------------------------------------
   30-Jan-2003  17:55  5.3.2600.1164  45,056  Stream.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

MORE INFORMATION

This hotfix works only on computers that are running Windows XP Service Pack 1 (SP1) or Service Pack 1a (SP1a).

Properties

Article ID: 812035 - Last Review: May 17, 2007 - Revision: 2.7
APPLIES TO
  • Microsoft Windows XP Professional SP1
  • Microsoft Windows XP Home Edition SP1
Keywords: 
kbautohotfix kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbqfe kbbug kbfix KB812035

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