FIX: Selective Suspend Does Not Work on Video Capture Devices That Use the Stream Class Driver

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Article ID: 813348 - View products that this article applies to.
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SYMPTOMS

If a universal serial bus (USB) video capture device that uses the stream class driver (stream.sys) is idle, and if the system later turns off the device, the device cannot start again when its services are required. As a result, the program that is trying to use the video capture device may stop responding.

CAUSE

This problem was introduced in Microsoft Windows XP Service Pack 1 (SP1) as a result of a modification that was made to the stream class driver. A change was included in SP1 to prevent communications to devices that are idle. This change blocks input/output request packet (IRP) processing. However, the SP1 implementation did not take into account selective suspend functionality. Selective suspend IRPs must not be blocked in this manner.

RESOLUTION

This hotfix contains changes to the stream class driver that permits the driver to correctly process the selective suspend IRPs so that the device can start when a program requires the device to start.

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Size     File name
   ----------------------------------------------------
   19-Sep-2003  19:46  291,328  40708_enu_i386_zip.exe  

WORKAROUND

There is no workaround for this problem.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New Naming Schema for Microsoft Windows Hotfix Packages

Properties

Article ID: 813348 - Last Review: February 27, 2014 - Revision: 2.6
APPLIES TO
  • Microsoft Windows XP Home Edition SP1
  • Microsoft Windows XP Professional SP1
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe KB813348

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