STOP 0x1E in Win32k.sys Error May Occur in Windows 2000 or Windows XP Professional

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Article ID: 816047 - View products that this article applies to.
Notice
This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.
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SYMPTOMS

When you run Windows 2000 or Windows XP Professional, you may receive the following error message:
STOP 0x0000001E (c00000005, 000000000, 000000000, 000000000)
Note The last three sets of numbers in the error message may vary.

CAUSE

This problem occurs if the Win32k.sys Windows file conflicts with a device driver that is installed on your computer.

RESOLUTION

Windows 2000

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size    File name
   ---------------------------------------------------
   04-Mar-2003  23:10  5.0.2195.6678      42,768  Basesrv.dll      
   14-Feb-2003  16:49  5.0.2195.6660     222,992  Gdi32.dll        
   14-Feb-2003  16:49  5.0.2195.6656     710,928  Kernel32.dll     
   04-Mar-2003  23:10  5.0.2195.6669     333,072  Msgina.dll       
   31-Jan-2003  16:51  5.0.2195.6661      90,232  Rdpwd.sys
   03-Mar-2003  15:22  5.0.2195.6672   3,969,536  Sp3res.dll       
   12-Feb-2003  19:43  5.3.16.3            6,656  Spmsg.dll        
   12-Feb-2003  19:46  5.3.16.3           87,552  Spuninst.exe     
   04-Mar-2003  23:10  5.0.2195.6666     379,664  User32.dll       
   04-Mar-2003  23:10  5.0.2195.6671     385,296  Userenv.dll      
   04-Mar-2003  23:08  5.0.2195.6680   1,620,208  Win32k.sys
   03-Mar-2003  13:14  5.0.2195.6675     181,008  Winlogon.exe     
   14-Feb-2003  16:49  5.0.2195.6655     243,472  Winsrv.dll       
   04-Mar-2003  23:10  5.0.2195.6656     710,928  Kernel32.dll     
   04-Mar-2003  23:10  5.0.2195.6680   1,620,208  Win32k.sys
   14-Feb-2003  16:49  5.0.2195.6655     243,472  Winsrv.dll       

				

Windows XP Professional

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP 64-Bit Edition

   Date         Time   Version        Size       File name
   --------------------------------------------------------
   21-Aug-2003  22:08  5.1.2600.1264  5,675,776  Win32k.sys

Windows XP Professional

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   11-Aug-2003  22:43  5.2.9354.0         26,112  _sfx_.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 4.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product

Properties

Article ID: 816047 - Last Review: October 26, 2006 - Revision: 3.8
APPLIES TO
  • Microsoft Windows XP 64-Bit Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows 2000 Datacenter Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbshell kbwin2ksp4fix kbqfe kbwin2000presp4fix kbfix kbbug KB816047

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