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Your Computer Takes Longer Than Expected to Resume from an S3 Sleep State (Standby) After You Remove an IEEE 1394 Hard Disk

Article ID: 819262 - View products that this article applies to.

SYMPTOMS

After you remove an IEEE 1394 hard disk from your Windows XP Service Pack 1 (SP1)-based computer when the computer is in an S3 sleep state (standby), the computer may take more time than expected (up to 1 minute) to resume from the sleep state.

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CAUSE

This problem may occur if the following conditions are true:

You applied the hotfix that is documented in the following article in the Microsoft Knowledge Base:
329909
(http://support.microsoft.com/kb/329909/EN-US/ )
IEEE 1394 Storage Device Detection Does Not Work When the System Resumes from Standby or Hibernation
-and-
You remove an IEEE 1394 hard disk from the computer when the computer is in an S3 sleep state.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version        Size    File name
-------------------------------------------------------
23-Apr-2003  09:24  5.1.2600.1121  38,784  Sbp2port.sys

Note Because of file dependencies, this update requires Windows XP Service Pack 1 (SP1).

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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MORE INFORMATION

For more information about Windows Power Management and Advanced Configuration and Power Interface (ACPI) power states, visit the following Microsoft Web site:

http://www.microsoft.com/whdc/archive/winpowmgmt.mspx

(http://www.microsoft.com/whdc/archive/winpowmgmt.mspx)

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