Error message occurs when you close a file or a presentation in PowerPoint: "PowerPoint has encountered an error and must close"

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Article ID: 827319 - View products that this article applies to.
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SYMPTOMS

When you close a file or a presentation in Microsoft Office PowerPoint, you may receive an error message that resembles the following error message:
PowerPoint has encountered an error and must close.
The module Vbe6.dll may be referenced in the error message or in the error report.

RESOLUTION

For Microsoft PowerPoint 2002 and for Microsoft Office PowerPoint 2003

To resolve this problem, follow these steps:
  1. Exit PowerPoint.
  2. Click Start, click Search, and then click All files and folders.
  3. Type Vbe6.dll as the file name, and then click Search.
  4. Click Start, and then click Run.
  5. Type regsvr32 /u in the Open box. Make sure that you include a trailing space after the "/u".
  6. Drag the Vbe6.dll file from the Program Files\Common Files\Microsoft Shared\Vba\Vba6 folder in the Search Results box to the Open box after the "/u". The text in theOpen box now resembles the following text:
    regsvr32 / u "C:\Program Files\Common Files\Microsoft Shared\Vba\Vba6\Vbe6.dll"
  7. Click OK. You receive a message that states that the operation succeeded. Click OK.
  8. In the Search window, right-click the Vbe6.dll file that you used in step 6, and then click Rename.
  9. Rename the file to Vbe6.old, and then close the Search window.
  10. Start PowerPoint.
  11. If you are prompted to repair the installation, click No.
  12. On the Tools menu, point to Macro, and then click Visual Basic Editor.
  13. Click Yes when you are prompted to repair.

Properties

Article ID: 827319 - Last Review: September 12, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002 Standard Edition
Keywords: 
kbtshoot kbprb kberrmsg KB827319

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