Article ID: 827385 - View products that this article applies to.
After you install Microsoft Internet Information Services (IIS) and then run the Sysprep tool with the -nosidgen command-line switch, the IIS settings and IIS components are missing from the resulting Sysprep image. For example, when you open the Internet Information Services snap-in, the Default Web Site and the Default FTP Site entries that were previously configured on the computer are missing.
This problem occurs because information that is required for Windows to access the IIS metabase is incorrectly deleted when you run Sysprep with the -nosidgen switch. As a result, Windows cannot access the IIS configuration information.
Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322389/EN-US/ )How to obtain the latest Windows XP service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File InformationThe English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
This hotfix contains two packages.
To work around this problem, manually install the IIS components that you want after the Sysprep operations have finished running. To do so:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows XP Service Pack 2.
For more information about the Sysprep tool, see the Microsoft Windows Corporate Deployment Tools User's Guide (Deploy.chm file). The Deploy.chm file is located in the Deploy.cab file in the Support\Tools folder of the Windows XP CD-ROM.
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