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You Cannot Use Outlook 2003 over the Internet by Using Your User Principal Name (UPN)

Article ID: 830355 - View products that this article applies to.

SYMPTOMS

After you log on to a network over the Internet and then start Microsoft Office Outlook 2003, if you click Send/Receive or if Outlook 2003 automatically checks for new e-mail messages, you are prompted to reenter your Microsoft Exchange server name and your user account name.

If you try to verify your account name, you receive the following error message:

The name could not be resolved. Operation failed.

After you close the error message, Outlook 2003 still tries to process the Send/Receive request and then abruptly quits, and you receive the error code 0x8004011c.

This problem occurs if the following conditions are true:

You use virtual private network (VPN) or remote procedure call/Hypertext Transfer Protocol (RPC/HTTP) to log on.
You use your user principal name (UPN) (in the form of user_name@domain.com).

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP

   Date         Time   Version        Size       File name
   --------------------------------------------------------------
   22-Oct-2003  02:36  5.1.2600.1309  1,175,552  Ole32.dll        
   22-Oct-2003  02:37  5.1.2600.1311    534,528  Rpcrt4.dll       
   22-Oct-2003  02:36  5.1.2600.1309    263,168  Rpcss.dll

Windows XP 64-bit Edition

   Date         Time   Version        Size       File name    Platform    
   --------------------------------------------------------------------
   22-Oct-2003  03:04  5.1.2600.1309  4,312,576  Ole32.dll    IA-64
   22-Oct-2003  03:04  5.1.2600.1311  2,312,192  Rpcrt4.dll   IA-64
   22-Oct-2003  03:04  5.1.2600.1309    751,104  Rpcss.dll    IA-64
   22-Oct-2003  02:36  5.1.2600.1309  1,175,552  Wole32.dll   x86
   22-Oct-2003  02:02  5.1.2600.1311    508,416  Wrpcrt4.dll  x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.

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