FIX: IIS 6.0 compression corruption causes access violations

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Article ID: 831464 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Microsoft Windows Server 2003 and Microsoft Internet Information Services (IIS) 6.0, static files that are compressed may become corrupted and may include content from other files on the Web server. If this behavior occurs, the page that is returned to the client is not rendered correctly. An access violation may also occur.

Note This problem can affect Outlook Web Access (OWA) users. The problem may cause various script errors to be returned in the OWA pages, or the problem may cause pages to stop responding (hang) when the pages load.

For example, you may receive OWA errors that are similar, but not limited, to one of the following error messages:
Line: 224
Char: 2
Error: 'g_flsMimeInstalled' is undefined
Code: 0
URL: https://FQDN/exchange/Administrator/Inbox/?Cmd=contents
Line: 15
Char: 30
Error: object expected
Code: 0
URL: https://domainname/exchange/user/Inbox/?Cmd=contents
After you log on to OWA, you may also receive an error message that is similar to the following:
HTTP Error 405 - The HTTP verb used to access this page is not allowed.

RESOLUTION

If you are experiencing the symptoms described in the Symptoms section and you have already installed Microsoft Windows Server 2003 Service Pack1 (SP1), or if you continue to experience the problem the symptoms described in the Symptoms section after you apply the recommended pre-SP1 hotfix as an additional action, delete all the files in the %windir%\IIS Temporary compressed files folder as noted in the Workaround section.

The following file is available for download from the Microsoft Download Center:
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For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
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Restart requirement

You must restart your computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name
   ----------------------------------------------------
   29-Oct-2003  22:50  6.0.3790.99  336,384  W3core.dll
Note After you install the 831464 hotfix, you must delete the cached compressed copy of the affected files that are located on the server and client computers. To do this, follow the steps in the Workaround section.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

WORKAROUND

If you cannot install this hotfix immediately, you may be able to temporarily work around this problem by deleting the cached, compressed copy of the affected file or files on the IIS server. By default, the compressed file is located the following folder:
%windir%\IIS Temporary Compressed Files
This temporary directory location can be changed in the IIS Manager on the Service tab in the Web Sites property sheet.

To delete the cached files on the server, follow these steps:
  1. Open the IIS Temporary Compressed Files folder.

    The default path is %windows%\IIS Temporary Compressed Files.
  2. Delete all the files in this folder.
  3. At a command prompt, enter IISReset to restart all IIS services.
You may also have to delete the cached files on the client to make sure that the corrupted files from the cache are not used. To do this, follow these steps:
  1. In Internet Explorer, click Internet Options on the Tools menu.
  2. Click the General tab, and then click Delete Files.
  3. Click OK.

Properties

Article ID: 831464 - Last Review: December 3, 2007 - Revision: 13.6
APPLIES TO
  • Microsoft Internet Information Services 6.0
Keywords: 
atdownload kbqfe kbwinserv2003presp1fix kbhotfixrollup kbbug kbfix KB831464

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